Extended Stay America - Charlotte - Tyvola Rd.

Business response:

Kendra, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We are delighted to know you enjoyed your stay at Extended Stay America and for sharing your pleasant experience. It was a pleasure to read that the service you received was exceptional, and we appreciate you highlighting this as it made your stay enjoyable. Your compliments will be shared with Annette and Jeremy for their hard work. Thank you for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Les, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Billie, thank you for the excellent review of Extended Stay America. We are thrilled to know our staff met all your expectations and that you were impressed with the cleanliness of our property. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thomas, thank you for choosing Extended Stay America while you were here to visit your family. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Donna, thank you for choosing our hotel. We are sorry you were not aware of our kitchenware amenities. To ensure the cleanliness of kitchenware upon check-in, these items are available at the front desk, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. Also, we wish we had the opportunity to address the noise problem while you were here as we would have done our best to ensure you were comfortable. Sincerely, Hotel... read more

Business response:

Jalaal, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management