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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us.
Everything is good except the breakfast it’s not good
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
It’s like a studio apartment, I love that! Staff was great! Loved the kitchenette I’m out room!! The only negative things were the bed was NOT comfortable and the pillows were very worn out (so it seemed) we asked for a few extra pillows but they stated they didn’t have any available that night. Secondly the grab and go breakfast was a bit lacking. It was simply just coffee, muffins and granola bars. For suck a nice establishment I was expecting at least like a continental breakfast. Cereal, milk, bagels, pastries.
Business response:
Tiffany, thank you for choosing to stay with us at Extended Stay America. We're glad to know you were impressed with the service you received from our associates and that you loved having a kitchenette in your room. However, we regret not meeting some of your expectations. We have taken note of your feedback as it will help us improve our facility moving forward. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Freee breakfast is just coffee and granolia bars.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you enjoyed your time while you were here, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
👍 it was good! I enjoyed my stay and i most likely will stay again.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect review. We look forward to your return visit. Sincerely, Hotel Management
It was very clean and comfortable
Business response:
Porshia, thank you for the perfect review. We are glad you loved our well-kept property and had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
No maid service for the 2 nights we were there, not even to empty the trash.
Business response:
Thank you for providing us with details about your stay at Extended Stay America.We sincerely apologize if information about our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service to you at a nominal fee.We appreciate your rating and hope you will choose to stay with us again. Sincerely, Hotel Management
I was looking for a convenient location and a room with a kitchenette, including a full sized refrigerator, and that is what I got. The room had a few inconveniences, like a broken towel rack and a few defects, like the bathroom door was splitting. It was otherwise functional and clean. The "continental breakfast" is possibly the worst I've had. It was coffee, instant oatmeal and granola bars. One morning, the coffee was full of grounds. I purchased my own breakfast items so I didn't have to rely on this, which is probably w... read more
Business response:
David, thank you for taking the time to review our hotel. We glad you liked our convenient location as well as your well-equipped room. Having said that, we are sorry for the issues you had with our breakfast offerings. Your feedback has been shared with our Food and Beverage team so that they can make the necessary changes. We hope you consider us again the next time your travels bring you to our area. Sincerely, Hotel Management
Very clean and decent priced. The manager sped up my time because Expedia made my check in experience horrible!
Business response:
Thank you for being our guest. Although you liked our well-kept property and were happy with our affordable rates, we are sorry for the issue you faced and regret the inconvenience it caused. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,419 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.