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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good 2 Star Hotel On the surface the room looked clean and great, but found bathroom very small and kitchen with cabinets from the 70's (basic Home Depot quality) with Formica separating from pressed-wood underlay that had expanded from moisture/humidity. Although I was told the mattresses were new, ours felt very soft and didn't feel new because of that. For what we paid, I expected more of a breakfast than the "Grab and Go" that was offered. Now, on a positive note, the staff was great and very responsive to our requests a... read more
Business response:
Thank you so much for taking the time to let us know about your stay with us. It is feedback like yours that allows us to improve our skills and provide that home-away-from-home experience that our guests have come to expect. I am so sorry that the quality of the room was not up to our standards and that our grab-and-go breakfast was not what you expected. In response to your feedback, we will use your comments to improve our rooms and our service moving forward. Still, I am pleased to read that our staff provided you with a... read more
Unexpected good hotel Furniture was a bit worn and dated but otherwise I enjoyed it quite well.
Business response:
Thank you so much for taking the time to give us your feedback. I appreciate you letting us know about the condition of our furniture. It is true that upgrading our furniture is a continual process and I very much appreciate your understanding. Still, we are glad to read that we provided you with a pleasant stay overall. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
March 2014 The stay was uneventful. It was only a 1 night stay.
Nice hotel - close to the mall Overall, it was a good experience. the place is close to the mall and restaurants.
Business response:
Thank you so much for taking the time to leave us a review. I am glad you appreciated how close our hotel is to all the retail outlets and fine dining our location has to offer. Iâm thrilled to hear you had an overall pleasant stay with us. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
great place was a nice place to get away from the family for a day
Business response:
Thank you so much for your feedback. It is comments like yours that give us the inspiration to continue providing the home-away-from-home experience that is expected from Extended Stay. I hope you come back to visit us again. And again, thank you.
The room was cold. It was cold but okay. The are no close restaurants around
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your room was cold. Please accept my apology. In response to your feedback, I am speaking with the housekeepers regarding setting the fan on extremely cold days. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 1,987 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.