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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was dirty and not properly maintained.
Business response:
Dear Sameer, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely, Hotel Management
Terrible
Business response:
Dear Milos, We’re sorry to hear that your experience was disappointing. It’s always our goal to provide a positive and comfortable stay, and we regret that we fell short. We hope you will consider giving us another opportunity in the future to make a better impression. Sincerely, Hotel Management
Title: Worst Hotel Experience – Discriminatory Staff and Unwelcoming Environment I’ve stayed at several Extended Stay America locations and always appreciated their comfort and value, but my recent stay at the Burr Ridge location was by far the worst hotel experience I’ve ever had, anywhere. From the moment my girlfriend and I checked in, it felt like the entire staff had already decided we didn’t belong there. We both have tattoos and piercings, but that shouldn’t mean we deserve to be treated like criminals. Throughout our... read more
Business response:
Dear Michael, We would like to sincerely apologize for the way you and your partner were made to feel while with us. Please know that we value our world of differences by treating everyone with dignity, respect, and fairness. We want to assure you that what you experienced is not reflective of the standards or values we strive to uphold. We also regret that the situation involving your friends may have impacted your experience. Your feedback is being taken seriously and will be shared with our team. Thank you for bringing th... read more
Nice area
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts. It's wonderful to hear you enjoyed the surroundings and found the location to your liking. Providing a comfortable and welcoming environment is always a top priority, and it's great to know that contributed to your experience. Feedback like yours helps reinforce our commitment to creating a pleasant stay for all who visit. We look forward to welcoming you back in the future and hope your next visit is just as enjoyable. Sincerely, Hotel Management
Made a earlier prior reservation, only to find out when we arrived they rented out our room to someone else. We had a diificult time to find another place to stay at the last minute.
Business response:
Dear Guest, Thank you for sharing your experience. We are grateful for your feedback and sincerely apologize for the inconvenience you encountered with your reservation. This situation does not reflect the dependable service we aim to provide, and we understand how frustrating it must have been, especially while trying to make alternate arrangements. Your comments will be addressed with our team to help ensure this does not happen again. We hope you will consider returning for a more seamless and positive visit in the future... read more
They did not have the room although i had a booking. The person at the desk was rude and unhelpful. At 2am in the night i had to leave the property work an 80 year old senior citizen and look for another hotel to stay. Pathetic behavior i will never forget. Had to shell out almost twice as much pretty night for a last minute booking on another property thanks to this awful experience with extended stay America and expedia. Never again
Business response:
DearGuest, We genuinely regret the disruption and distress you encountered during what should have been a straightforward arrival. The experience you described falls far short of the level of service and professionalism we expect our team to extend to every guest. We understand how difficult this must have been under the circumstances, and we sincerely apologize for the inconvenience caused. Your feedback is taken seriously, and we will review the situation internally to prevent similar issues in the future. We appreciate yo... read more
This place is a dump. No housekeeping. They give you two soaps and no shampoo.
Business response:
DearGuest, We apologize that your experience did not reflect our commitment to maintaining a pleasant and comfortable environment. While we understand how important cleanliness and amenities are to a comfortable stay, we’d like to point out that for guests staying eight nights or longer, full housekeeping is provided weekly. Additional cleanings can be arranged for a minimal fee. We appreciate your thoughts as we continuously seek ways to enhance the overall guest experience. We hope to welcome you back in the future and pro... read more
Old property but functional
Business response:
Dear Guest, Thank you for choosing to stay with us. We're glad to know the accommodations met your needs overall, though we understand certain aspects of our hotel fell short of your expectations. We appreciate your recognition of the convenience and functionality and will continue working toward improvements that enhance guest satisfaction. We hope you'll consider staying with us again in the future and give us the opportunity to provide a more polished visit.Sincerely,Hotel Management
the location was very outdated the rooms were in need of a makeover the staff was not very friendly they lied about "breakfast" at the location
Business response:
Dear Guest, Thank you for taking the time to share your input. We're genuinely sorry to learn that your visit did not reflect the standards we aim to uphold. We regret any disappointment caused by the condition of the accommodations or the service you encountered. Your comments have been noted and will be shared with the appropriate teams to help guide necessary improvements. We sincerely appreciate your perspective and hope for the opportunity to provide a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 1,987 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.