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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had a 70 year old cleaning the rooms and was available to clean what was dirty in my room
Business response:
Dear Ebony, Thank you for your feedback. We strive to maintain high standards of cleanliness and service for all our guests. Every aspect of your stay must meet your expectations, and we regret any inconvenience you experienced. Please know that we take your comments seriously and will ensure that our practices reflect our commitment to guest satisfaction.Sincerely,Hotel Management
Late check in I paid for a 2 night stay although I only stayed one night. My plane arrived late so I ended up checking in early Saturday morning. The problem lies with the unavailability of my paid room. I had to wait because the room I paid for was given to someone else. The receptionist seemed bothered because of my late check in and lacked customer service.
Business response:
Dear Leonor, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your check-in. It is unacceptable that your room was not available upon your arrival and that you felt unwelcome by our staff. Your concerns will be addressed with our team to ensure better service in the future. We appreciate your patience and understanding.Sincerely,Hotel Management
Very disappointed When trying to initially open the night stand drawer, it broke. The front of the door almost came off. We wanted to report it immediately so we wouldn’t be charged. We were going to call the front desk with the room phone, but phone doesn’t work either. I then went downstairs to the front desk to report the issues and the lady working was very rude and unhelpful. On top of that, the sink doesn’t drain and there were dirty handprints all over the windows and letters someone has written out in the condensatio... read more
Business response:
Dear Gabriel, We apologize for the issues you encountered during your stay. It is concerning to hear about the condition of the nightstand, the non-functioning phone, and the cleanliness of the room. We regret that our staff did not provide the assistance you needed. This does not reflect our standards, and we will address these concerns with our team to ensure such situations are rectified. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to provide you with a better experience... read more
Business response:
Thank you for stay with Extended Stay America.
Business response:
Thank you for stay with Extended Stay America.
Place is really run down . It’s not maintained . It’s dirty . The room I got had dust everywhere , housekeeping never came in. There were chunks of missing carpet in my room . Furniture is in bad shape . Staff was very nice and professional ..
Business response:
Dear Sonia, Thank you for your feedback. We apologize for the condition of your room and any discomfort it caused. Cleanliness and proper maintenance are priorities for us, and we regret that your experience did not reflect our standards. Your comments about the dust, carpet, and furniture have been noted and will be addressed promptly. We are pleased to hear that our staff’s professionalism stood out during your stay. Your input is invaluable in helping us improve, and we hope to provide you with a better experience in the ... read more
The rooms are outdated and were not properly cleaned the bathroom had hair everywhere and the blankets had a weird smell to them even the stairs smelled bad staff was friendly but rooms looked like crap
Business response:
Dear Samir, Thank you for being our guest. We sincerely apologize for the condition of your room and the lack of cleanliness you experienced during your stay. It's unacceptable that the room was not up to our standards, and we deeply regret any discomfort this caused you. Your feedback is invaluable, and we are addressing these issues with our housekeeping team to ensure immediate improvements. While we appreciate your kind words about our staff, we understand that the room's appearance is crucial to your overall experience.... read more
Business response:
Thank you for you feedback.
Business response:
Thank you for you feedback.
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 1,987 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.