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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room reeked like smoke Room reeked like smoke. Considering that smoking has been banned in this county for a decade I find this unacceptable, especially as an asthmatic who has never smoked.
Business response:
Dear John, Thank you for your feedback. We sincerely apologize for the unpleasant odor in your room, especially given your sensitivity as an asthmatic. We understand how frustrating and unacceptable this must have been, and we regret that your stay was affected. Our team is committed to maintaining a clean, smoke-free environment, and we will be reviewing our procedures to ensure this issue is addressed. Your experience highlights an area we must improve, and we truly appreciate you bringing it to our attention. We hope you ... read more
Definitely needs some TLC put into this place The dinette table had every leg extremely loose so ypu couldnt even sit down and eat. There was no remote for the tv to even watch local news. There was huge stains with residue on the carpet. Sticky glue all over the dresser.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. It is disappointing to learn about the condition of the furniture and cleanliness concerns, as this does not reflect the standards we aim to uphold. Your feedback is invaluable and has been shared with our team to address these maintenance and housekeeping matters promptly. We are committed to improving and ensuring a more comfortable and enjoyable stay for our guests. We hope you will consider giving us... read more
Pass Front desk cutomer service was good-that's the only reason for the star. We've stayed here many times over the years and have never seen this hotel in this awful shape. Everything (lobby, elevator, hallways were filthy. The room was beat to death with zero amenities. Think of the Bates Motel movies and you would be right on target. The ceiling light even strobes and hissed, not kidding. Will never return. Hotel needs a complete overhaul.
Business response:
Dear Guest, We sincerely apologize for the experience you had during your recent stay. We understand how disappointing it must have been to find the property not up to the standards you have come to expect. While we are glad to know that our front desk customer service met your expectations, we regret the condition of the hotel and the issues you encountered with your room. Your feedback is invaluable, and we are committed to addressing these concerns to provide a more comfortable stay for future guests. We hope you will con... read more
Not updated. Carper old and durty
Business response:
Dear javier guadarrama, Please accept our apologies for the issue with carpet during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely,Hotel Management
We had to wait over 20 min for someone to help us check in
Business response:
Dear Priscilla, Thank you for sharing your experience. We sincerely apologize for the delay you encountered during check-in, as we understand how frustrating this must have been after your journey. While we strive to provide prompt and efficient service to all our guests, we regret that we fell short during your visit. Your feedback is invaluable, and we will use it to review our processes and staffing to ensure a more seamless experience moving forward. We hope you will consider giving us another opportunity to provide you ... read more
Would NOT recommend. Old, dirty with the worst beds. A terrible hotel for such a nice area.
Business response:
Dear Brandy, Thank you for the feedback regarding your recent visit. We are truly sorry that your stay did not meet expectations. We understand how important a clean and comfortable environment is, and we sincerely apologize for the issues you experienced with the condition of the hotel and the bed. Please rest assured that your concerns will be shared with our team as we work on improving our facilities. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,H... read more
Door lock was loos voice not protected
Business response:
Dear May,Thank you for sharing your feedback. We apologize for the inconvenience caused by the loose door lock and any concerns you experienced regarding noise. Ensuring our guests feel secure and comfortable is of utmost importance, and your comments help us address these areas promptly. Our team is currently reviewing these concerns to enhance both security and sound insulation for future stays. We appreciate your bringing this to our attention and hope you will consider staying with us again, where we aim to provide a mor... read more
Nothing grear, an average hotel
Business response:
Dear Karthikeyan, Thank you for being our guest and for sharing your valuable feedback. We sincerely apologize for the experience you encountered during your stay. Our goal is to provide an exceptional stay for every guest, and we recognize that we fell short this time. Your insights are crucial as we continuously strive to enhance our services and ensure a more satisfying experience for all. We truly appreciate your understanding and hope you will give us another opportunity to provide you with the hospitality you deserve. ... read more
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 1,987 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.