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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pets are allowed in all rooms if you have any kind pet allergies don’t stay. We were there for three nights and no maid service, but left an envelope for us to leave a tip at end of stay. Breakfast that is provided is a small muffin, granola bar and only coffee false advertising on sight. Carpet in room very dirty. Staff is okay not over friendly. If you’re there for work you have to pay upgrade internet. No information in the room and nothing in the cupboards this place does not feel like home away from home false advertisi... read more
Business response:
Dear Kelly, Thank you for reviewing your stay with us. We sincerely apologize for the discomfort caused by the lack of daily maid service and the cleanliness of your room. Our services are designed for longer-term guests as an extended stay property, but we understand this may have been inconvenient for you. We are also sorry that the breakfast and internet offerings did not meet your expectations. Your feedback about the cleanliness and service has been noted, and we will ensure these concerns are shared with our team for i... read more
Desk staff indifferent. Breakfast is a Nutrigrain bar and a muffin. Extended stay, but you had to ask for plates and even glasses. Charges $1 for calls ... wow ... even if they don't connect. Seems like taking advantage of somebody without a cell phone. On the plus side, the room was very clean, although shelves and other were things falling off walls.
Business response:
Dear James, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals. We look forward to another chance to regain your full trust. We wish you all the best with your travels.Sincerely,Hotel Management
VERY BAD EXPERIENCE Don’t get fulled by breakfast you will get granola bars, packaged muffin, bad coffee and one tea bag to choose from in front of the reception desk not even a sitting area This place is out of 1940’s Unit had a kitchenette with the 40’s stove top, laminate counter with pot marks left from previous usages, open gaps to the wall, old sink and drain, cabinetry the same and this goes the same for the bathroom, toilet was disgusting , the shower curtain was not clean and the floor was laminate flooring and not ... read more
Business response:
Dear Frank, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered, especially regarding the condition of your room and the breakfast offerings. We understand that the amenities and overall appearance did not meet your expectations. Your feedback is invaluable, and we are actively working to address these concerns and make necessary improvements. We take your comments seriously and are committed to enhancing our guest experience. We hope you will consider giving ... read more
Café da manhã praticamente não existe
Business response:
Dear Fabio,Thank you for sharing your feedback. We regret that the breakfast did not meet your expectations and apologize for any inconvenience this may have caused. Your comments are valuable as we continuously strive to improve our services. We will review this matter to enhance the overall guest experience and hope to have the opportunity to welcome you back in the future for a more satisfying stay.Sincerely,Hotel Management
It look’s better outside But inside not so good. Motel 6 are kept better inside the rooms
Business response:
Dear Javier, Thank you for sharing your feedback. We regret that the interior did not meet your expectations. Ensuring a comfortable and well-maintained environment for our guests is important to us, and your comments will be reviewed by our team to address any areas needing improvement. We appreciate your input and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
Staff rude, surly, generally reluctant to help, and apparently lazy. There is ONE luggage cart only, and staff blatantly refused to help locate it. This is just a totally disappointing group of staff members, except for one who found me a fork. No coffee in the rooms. I won’t ever choose this chain again.
Business response:
Dear Agnes, Thank you for sharing your experience. It’s regrettable to hear about the issues with our staff and the lack of assistance you encountered. We aim to provide a welcoming environment, and it's clear we fell short during your visit. Your feedback about the luggage cart and room amenities is valuable and will be addressed. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 1,987 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.