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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay is always my hotel of choi Quiet, clean, and enjoyable. The kitchenette is wonderful.
I was very impressed with the Extended Stay America chain and would very likely use them again I was very impressed with the Extended Stay America Chicago-Burr Ridge. I would definitely consider using it again if I were in the area. And will consider any Extended Stay America units elsewhere.
The hotel is in shambles, there are no amenities. The room had been cleaned and it smelled fine, but it’s falling apart, the floor was coming up, just awful. Never again
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate your kind note regarding the cleanliness of the room, though we are truly sorry to hear that other aspects of your stay did not meet expectations. We understand how frustrating this experience must have been. While certain maintenance challenges can arise, we are committed to addressing them promptly and improving the overall condition of our accommodations. Your comments have been shared with our team for review and follow-up. Please accept our sincere apologies... read more
Needs updating smelled and was not clean. Left a day early.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to learn that the condition of your room and the overall atmosphere did not meet expectations, and we regret that you chose to depart earlier than planned. That is certainly not the impression we want any guest to have. While some areas of the property are in the process of improvement, there is no excuse for concerns regarding freshness and cleanliness, and we apologize for the inconvenience this caused. Your feedback is being shared with... read more
I could NOT receive a refun!d! I had to check out 9 days early. Stay America nor Expedia would accommodate me with a nominal refund. Stay America said I didn't book thru them, Expedia states there is nothing that can be done because Stay America won't approve a refund!. Totally unacceptable with no remorse or resolution. I'm disappointed in both businesses for the lack of due diligence to assist a guest and customer.
Business response:
Dear Guest, Thank you for taking the time to share your concerns. We sincerely apologize for the frustration and disappointment you experienced during your recent stay. We understand how important flexibility and clear communication are, and we regret that your experience did not meet expectations. Your feedback has been noted and shared with our team for review. We hope you will consider giving us another opportunity in the future. Sincerely, Hotel Management
I stayed at the Extended Stay in Burr Ridge, Illinois, in room 305, and while the staff was very nice and helpful, the experience was not good at all. The smell was horrible from the moment we walked in, and it lingered all night. The carpet was old, dirty, and full of stains, the walls had scratches and marks, and even the lamps had stains. The beds were outdated and uncomfortable. This was probably the worst hotel room we’ve ever stayed in, and the room definitely needs a remodel.
Business response:
Dear Ditlind, It is disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards. Your remarks are shared with housekeeping and maintenance teams to review and take action. Thank you again for your feedback, as this helps us to improve the experience for future guests. Considering our helpful staff, we hope you will give us another chance to serve you better. S... read more
Clean room
Business response:
Dear Sarmad, We appreciate your positive review and for being our valued guest. Thank you for sharing your remarks about our clean suites. We love to hear when a guest has had a wonderful night’s sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 2,040 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.