This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This wasn once a thriving place to stay, however the breakfast is now referred to as "grab and go" and the towels are rough. When existing doors at end of hall, there were always a groupnof smokers. Not our favorite place to stay.
Business response:
Dear Guest, Thank you for taking the time to share your impressions. We’re sorry to hear that your recent visit did not meet the standards you have come to expect from us. We understand how changes in amenities and atmosphere can affect the overall experience, and we regret that this stay fell short. Your feedback is genuinely appreciated, and we hope to have the opportunity to offer you a more comfortable and pleasant visit in the future.Sincerely,Hotel Management
Not the same place it used to be. We stayed at this location a few years back and it was very nice. We liked that it was near a shopping area with places to eat as well. But this recent trip was disappointing because they have let the building go. The common areas and rooms are very dated. You had to request kitchen items and they were not readily available. There was no ice machine or other helpful amenities for travelers. It was fine for the price but not what we expected.
Business response:
Dear Guest, Thank you for taking the time to evaluate your experience with us. It is clear that our accommodations fell short of your expectations, and we genuinely regret any inconvenience caused. We appreciate your thoughts regarding the condition of common areas and the room and amenities, and we will review them internally as we continually strive to make improvements. We hope to have the chance to provide you with a more pleasant stay should your travels bring you back. Thank you again for your valuable insights.Sincere... read more
No ice machine. The bed was not a queen size. Disappointed.
Business response:
Dear Guest, We regret that your experience did not meet your expectations. While we do not have an ice machine on the premises, we provide in-room refrigerators that can be used to make ice for your convenience. We also apologize for any confusion regarding the bed size and understand how disappointing this must have been. Your comments will be shared with our team, and we will continue working to improve the guest experience. We appreciate you bringing your observations to our attention and hope for the chance to serve you ... read more
It’s was dirty and unsafe
Business response:
Dear Guest, We take our guests’ comfort and security very seriously and have policies and procedures in place to ensure this for everyone. However, we sincerely apologize this was not your case. Please know that we will surely discuss your concerns with our team to uphold our cleanliness and safety measures and prevent similar issues from impacting our guests. Thank you for your review and for being our guest. We would love to have you return in the future so we can provide you with the seamless visit you deserve.Sincerely,H... read more
run down More then disappointed in this place. I thought the lobby seemed a little disheveled, was less then encouraged at the state of the elevator (painted over chipped paint, dirt). When we got to the room looked around at a dated room with kitchenette. Once again painted over pain chips on walls, The backdrop for the stove was peeling off the wall. The surfaces were clean but there was layered dust on the non flat surfaces. We just sat on the bed and felt uncomfortable that cleanliness was not enough. We actually checked... read more
Business response:
Dear Guest, Thank you for your candid review. We are genuinely sorry your visit left you feeling disappointed. We understand the importance of first impressions, and we regret the lobby and elevator did not reflect the standards we aim for. Furthermore, it is disheartening to learn that the room’s condition made you hesitant to stay. Your concerns are taken seriously, and we assure you appropriate steps will be taken to prevent such oversights from repeating. While it is clear that we fell short during this visit, we hope yo... read more
Not safe hotel I don’t know what the purpose of the security door is if your staff does not make sure the door is closed and let random people walk up through the building at any given moment my fiancé had such a run-in with what it look like a homeless man in the building
Business response:
Dear Guest, Thank you for choosing us and bringing your concerns to our attention. We sincerely apologize for the unsettling experience you and your fiancé encountered. Guest safety is a top priority, and we regret that our security measures were not enforced adequately during your stay. We are committed to creating a secure environment for our guests, and we will review this internally to ensure the well-being of our guests moving forward. We appreciate your patience and hope you'll consider giving us another opportunity in... read more
Worse hotel i have stayed in. Run down no vending machines no breakfast served next day whole first and second floor smelled like weed room stuffy and smelled could only open window 2 inches no more.
Business response:
Thank you for sharing your experience, Tina. We sincerely apologize for the condition of the property and the discomfort you encountered during your stay. Your concerns regarding the environment, amenities, and room condition are taken seriously and will be addressed with the appropriate teams to ensure improvements are made. We regret that your stay did not meet expectations and appreciate your valuable feedback.Sincerely,Hotel Management
This place is a filthy dump!! One of the worst ever!! People laying in the door way when walking in, the Room is falling apart . One cup in the room. Dirty floors filthy behind the dresser. Saw a bug not sure what kind. Crap stuck on the tables. Broken shelf in closet. Funky order. Will request a refund. Oh a Free Breakfast is a huge Joke. Its coffee and a Multigrain bar.
Business response:
Dear James,We sincerely apologize for the challenges you encountered during your stay. The conditions you’ve described are certainly concerning, and we deeply regret that we did not meet your expectations. Please know that we are taking your feedback seriously and are committed to improving. We appreciate you bringing these issues to our attention and hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 1,987 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.