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Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Motorcycle Trip It is an extended stay so not your typical hotel but the staff and everyone was really nice and the place was clean
Amazing First Time! Amazing Rooms & Staff! Rooms were clean and very comfortable. Can’t wait to come back and stay here again.
Business response:
Ida, thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our well-kept suite as well as our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Ask questions about deposit This was a last minute trip to see our favourite band Styx. All of the hotels were booked. I found this one at a good rate 20 minutes from the show. We've never stayed at sn extended stay befor. The room was clean but had a slight smoky smell. I was suprised to find no coffee pot in the room. I guess with this type of motel they don't put one in the room. It had a full kitchenette for the long term guest. We had to give them a 100.00 deposit. I found out that that wont be refunded for 5 to 10 busi... read more
Business response:
Douglas, thank you for your review. We are happy to know you had an overall pleasant stay with us and found our location ideal for your needs. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. Also, any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel ... read more
Great stay as usual The room was great. The only bad thing is that my room smelled like cigarettes and there was no body wash in the provided body wash bottle in the shower. I brought my own so it’s no big deal. Other than that, great stay as usual. 🙂
good
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
I didn't mind having a room on the first floor but what i didn't like was having the handicapped shower. I'm not a fan of a wet bathroom floor for remainder of the night after a shower.
Will stay again Service was excellent. Staff is always friendly. Always quiet inside and outside. Only downside is I wish they would have king size beds. Overall stay was excellent. Room size excellent
Business response:
Tiffany, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We stayed at this property a few years ago & had no complaints, however it has gone down a lot. The smell hits you as soon as we entered the building. The carpet in the halls & stairwells is filthy. The suite itself was ok. Pretty clean but not great. I actually bought some cleaner & rags and went over the kitchen, walls and the table. The appliances looked like they used a dirty rag to wipe them down, you could see every swipe. I don't know if it is because of new management or what but we will not be back.
Business response:
Chris, thank you for choosing to stay with us again. We are sorry for the cleanliness issue you encountered this time and regret the inconvenience caused. This is not the kind of impression that we want our guests to have. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 997 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.