Extended Stay America - Chicago - Elgin - West Dundee

Jbrian 

on Expedia

3 days ago

Air conditioner did not work 

Mathew 

on Expedia

2 weeks ago

Rundown property. Free breakfast was just muffins. 

Christopher 

on Expedia

2 weeks ago

The room was full of roaches, so we got a refund and found somewhere else to stay. There were also 3+ police officers and a bunch of commotion and wild things happening. We were only there for 15 minutes and it was horrible all the way around. 

Marty 

on Expedia

3 weeks ago

Nice staff, everything needs updated. Stools not ADA compliment, tub didn't work properly and sink sprayed you. Also a bad smell. 

Terrell 

on Expedia

3 weeks ago

No dishes what so ever. Put food in the freezer it never got cold. Rooms filled with smoke smell. Dishwasher pulled out. Windows didn't lock on first floor. TV was not working just horrible 

Jennifer 

on Expedia

3 weeks ago

I flew in here 

Latreia 

on Expedia

3 weeks ago

I stayed the weekend after visiting the nearby amusement park with my husband and children who are all 4 years of age and under. We booked the double queen bed suite and out of 3 televisions, only one worked! With 3 toddlers it wasn’t a good night. Called the front desk and rude gentle suggested that we only use the one that was working. When I called back to tell him the only tv that was working volume button wouldn’t turn the tv down, no one picked up the phone . I constantly called and never got an answer. I was very disp... read more

Jon 

on Expedia

4 weeks ago

1 Night Stay You get what you pay for, I guess. Not a good experience at all with this Extended Stay. Dirty and dingy hallways. Old room with peeling paint. Stained floors. Non-working TV remote (although I arrived late so didn't have a ton of time to watch much - or the desire to complain about it). No garbage cans at all - main area, kitchen or bathroom. Shower didn't drain properly. Front desk person WAS apologetic and said she'd pass along the info to her boss. Not much else to say here. 

Fredy 

on Expedia

a month ago

Did not like having to obtain items we requested ourselves. And although we were aware of the limited options of breakfast availability it was still less than desirable.