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Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No free breakfast One reason we chose this hotel over another, similar one was because it said it came with free breakfast. Guess what, no free breakfast. Getting ready for bed, we undid the sofa bed and there were no sheets to be found so we had to go back up front for sheets and a comforter. While up there, I asked about the tv not working. The man at the front desk told me to hit ok and channel up. I had done that numerous times. He said turn it off and back on and try again. I told him I had done that and it still didn't... read more
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Check-in was a breeze and the young guy that was there over the weekend was GREAT! The property was well maintained and I liked how it was a family vibe in their community. There were plenty of options only a short distance away for dining.The room (apt) was clean and the beds were comfortable. The furniture was a bit outdated, I could hear people coming and going because of where we were placed (next to the stairs) and also people outside (because we were in the front of the building). Didn't care for the older lady that ch... read more
The only thing I don’t like is that they never have enough laundry or somebody for housekeeping which is annoying but other then that it’s ok .
Business response:
Tamesha, thank you for choosing us and for rating your experience. We regret that we missed opportunities to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management
Decent We were there for 4 nights and we had a queen studio suite. The room is a little outdated but clean and the bed was very comfortable. There is an area by the lobby where a lot of people hang out during the evening which can get kind if loud so I did feel sorry for people in building A. So, if you stay, ask for building B or C.
Business response:
Noelle, we appreciate you for reviewing your stay. It was a delight to read you liked your clean suite and that you had a good nights' sleep in your cozy bed. We invite you to revisit Extended Stay America when you are in our city. Sincerely, Hotel Management
Great place to stay It was a quiet hotel, service was excellent. They should start getting king size beds for the rooms
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 997 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.