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Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were clean and spacious well equipped. The lights were out all night and the whole next day. It became hot stuffy no tv lights or anything to accommodate us
Business response:
Delores, thank you for taking the time to provide your feedback. We are glad to know you liked your comfortable suite, but we are sorry for the unexpected power outage during your visit and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to restore the power as soon as possible. We hope this incident does not keep you from choosing us again. We hope to welcome you back soon. Sincerely, Hotel Management
Love it
They sent us dishes etc to our room which was nice but the coffee maker had not been cleaned. It had dried coffee grounds in it and bugs crawling in it!! I had to thoroughly clean it before using ☹️
Business response:
Richard, thank you for being our guest at Extended Stay America. We are pleased if you enjoyed your stay overall; however, we do regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you so much for your wonderful review and we hope to see you again soon!
Xmas trip on short notice. with alot of family... Our stay was okay it would have been nicer if they had more pillows sheets pillow cases that we were indicated that they were alone on but and I also did call ahead of time to see if there'd be plenty of pillows at check-in just was disappointed when I found out there wasn't in the fact that someone was smoking pot in the building and their ventilation system of somehow made it to work our bathroom filled up with the smoke smell that I need Golf R hole room with the smell of ... read more
Business response:
Sebrina, first and foremost, we wish you a Merry Christmas and a Happy New Year. We appreciate the time you have taken to share your feedback with us. We are truly sorry for the inconvenience related to the pillows upon check-in and that our staff was unable to assist you to your satisfaction with regard to the smoke odor. We have noted your comments and will take appropriate actions to enhance our guest experience. On a positive note, we are glad these issues did not completely overshadow your time with us. We look forward ... read more
Business response:
Thank you for staying with us and for taking the time to do a review, we appreciate it.
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 997 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.