Extended Stay America - Chicago - Elgin - West Dundee

Business response:

We are thrilled to hear that you enjoyed your stay at the Extended Stay America Chicago Elgin West Dundee. We hope that when your travels bring you to the area again, we are your hotel of choice. 

Business response:

We are thrilled to hear that you enjoyed your stay at the Extended Stay America Chicago Elgin West Dundee. We hope that when your travels bring you to the area again, we are your hotel of choice. 

Business response:

We are thrilled to hear that you enjoyed your stay at the Extended Stay America Chicago Elgin West Dundee. We hope that when your travels bring you to the area again, we are your hotel of choice. 

Business response:

Dear Keith, thank you for taking the time to share your comments. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback.Sincerely,Hotel Management 

Business response:

Dear Martha, thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad that you enjoyed other aspects of our hotel. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Laura, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for making us part of your travel plan. Please accept our apologies for the inconvenience caused to you in the room with the bed. Our aim is to provide a comfortable and relaxed night's stay, but it did not happen in your case. Your feedback is shared with the concerned individuals to see how we can correct this. We agree with you that our accommodations, while well-maintained, require updating. We are pleased to say we are in the process of finalizing the details of our upcoming remodel. In the meantim... read more