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Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the review, I'll share it with the entire team :)
Decent place The front desk workers and maids are extremely nice and friendly. The room was clean for the most part, could have used some vacuuming in the closets. The beds were uncomfortable and the pillows weren’t the best. We stayed one night and basically just stayed to sleep after the event we attended.
Business response:
Thank you for staying with us, I'll let the team know you found all of them extremely nice and friendly. Warmest Regards
Business response:
Thank you for the great review :)
I like the property... It is very clean and the room was nice as well. I do have a complaint about the staff though. I came to the property early because of my schedule. This was my second visit. I requested an early check-in the staff stated there were no room available and I'd have to wait till 1pm. This was at 8am. I had no choice but to wait. Miraculously a room became available at 9am. No one checked out prior to this announcement. I truly believe there were room available, but the staff didn't want to allow me in early... read more
Business response:
I was so happy to hear you like the property. Sorry you experienced a wait, we unfortunately can not always honor a request for an early check in. Warmest Regards,
Musty but clean & pet friendly The place was clean but the hairdryer had been blown out. The Suite was a bit musty smelling when we first arrived- maybe not used in awhile?
Business response:
Lisa, thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for the review
Terrific overnight stay reasonably priced for a room with a kitchenette. Very friendly and helpful staff
Business response:
I read this to the staff and it made their day! Thank you,
Ok Lots of people appear to be living here. Lots of children playing and riding bikes around the parking lot.
Business response:
Lisa, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. However, we regret any inconvenience you had due to other guests on the property. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Business response:
Dear Sharon, thank you so much for your review. We are thrilled that you had an excellent experience with us! Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management.
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 997 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.