This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was good just the checking out time, didn't like. We are able to get in at 3pm but have to get out at 11am next morning. Doesn't make sense
Business response:
Dear Liliane, Thank you for your positive feedback on Extended Stay America. We are glad you enjoyed your stay and had a great experience. We appreciate your comments about the check-out time and will consider them. We hope to welcome you back soon.Sincerely,Hotel Management
Could have been a little cleaner
Business response:
Dear Robin, Thank you for reviewing your stay with us. Please accept our apologies for failing to meet your expectations regarding cleanliness. Although this does not change what transpired, we will share your concerns with our housekeeping team to ensure our future guests do not encounter the same issues. Your feedback is valued as it allows us to identify areas for improvement. We hope you will allow us another opportunity to host you again and show you the outstanding accommodation you deserve.Sincerely,Hotel Management
Good place to stay to get away from the crowds
The staff was very nice. It was pretty clean, but try and drop off someone in front of the building that has a hard time walking. There was no designated area to pull in for checkin and we don’t have a handicap parking sticker but one of us had a hard time walking and there was no place to go and there were cars honking at us for sitting by the door trying to get out of the car. Breakfast was granola bars, oatmeal and muffins. Very disappointing.
Business response:
Dear Cindy, Thank you for your feedback. We are pleased that you found our staff friendly and the property clean. We apologize for the inconvenience you experienced during check-in and the lack of a designated drop-off area for guests with mobility issues. Your comments about the breakfast selection are also noted. We will review these concerns with our team to make necessary improvements. Your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention.Sincerely,Hotel Manageme... read more
Decent for price carpets needs to be cleaned. Security lock broken But overall it was ok
Business response:
Dear Ann, Thank you for your feedback. We are glad that your stay at Extended Stay America was satisfactory overall. However, we apologize for the carpet and security lock issues and will address these promptly. We appreciate your input as it helps us improve, and we hope to provide an even better experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,123 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.