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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wonderful experience and welcoming staff.
The grab & go breakfast was cool But have coffee out instead of instant coffee
Business response:
Dear Guest, Thank you for staying with us! We’re glad you enjoyed our grab-and-go breakfast. We appreciate your suggestion about the coffee and will certainly consider it as we continue to enhance our offerings. Your feedback helps us improve, and we look forward to welcoming you back to Extended Stay America for an even better experience.Sincerely,Hotel Management
I've been a loyal customer of Extended Stay America for quite some time. I really appreciate the fully equipped kitchen and the guest laundry facilities. It truly gives me a homey vibe.
Business response:
Thank you for the feedback
Business response:
Thank you for the feedback
Unfortunately my check in took a long time, I understand they have other things to do but I was waiting for quite a while to be able to check in. The room and the hallways smelled like wet dog/animals. That was my biggest complaint because it smelled that way in my room as well, I know people are allowed to bring their pets but I almost wish there was a wing or a section of the hotel where the pets were staying separate from just hotel guests.
Business response:
Dear Guest, We appreciate your feedback and sincerely apologize for the delay during check-in. We understand how frustrating it can be to wait after a long journey, and we will review this internally to improve efficiency. Regarding the pet odors, we regret any discomfort this caused. While we welcome pets, we strive to maintain a fresh and clean environment for all guests. Your insights are valuable, and we will continue seeking ways to ensure the comfort of all our guests. We hope you’ll give us another opportunity to welc... read more
Loved it and the price
Business response:
Dear Tanya, We are thrilled you had an excellent stay at Extended Stay America. We take pride in providing comfortable and seamless accommodations for each guest at very reasonable rates. Therefore, it is rewarding to know that this was reflected in your experience. It was an honor hosting you, and we hope to welcome you back in the near future.Sincerely,Hotel Management
good value for the dollar clean, affable staff, good value for the dollar
Business response:
Thank you for the feedback
Mixed-sounding review Clean but a bit worn/run-down. Pet-friendly but dog poop on outside grounds is almost overwhelming, despite there being signs about state law being to pick it up (most seem not to do so, and amounts of poop we’re almost overwhelming; I picked my two small dogs’ poops up - just to do the right thing). I had to go to counter five times to get plastic room keys re-programmed, which was quite inconvenient. Neighbors on floor are quite inconsiderate - kids hollering and parents calling for them, which agitat... read more
Business response:
Dear Guest, Thank you for sharing your experience with us. We appreciate your comments about our pet-friendly accommodations and the helpfulness of our front desk team. However, we sincerely regret the inconveniences you encountered, from the key card issues to the upkeep of the outdoor grounds. Guest comfort is our priority, and we will address these concerns to enhance the overall experience. We also understand how important a peaceful stay is, and we regret any disturbances you had to face. Your feedback is invaluable, an... read more
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,119 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.