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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good.
The room was perfectly quiet, making it easy to relax and unwind after a long day. I barely heard a sound during my entire stay, which made for a truly restful experience.
Every single staff member is amazing starting with Nelly
Business response:
Dear Jorge, Thank you for reviewing your stay at Extended Stay America and highlighting the exceptional service you experienced. We’re delighted that Nelly made such a strong impression at the start of your visit and that the hospitality continued throughout your time with us. It’s always rewarding to know our guests felt genuinely cared for, and we’re grateful for your thoughtful feedback. We look forward to having you with us again soon. Sincerely, Hotel Management
Needs help with cleanliness It was a short stay and the staff was great, however the state of the room was poor and it was also dirty, for example there was trash inside the air conditioning unit.
Business response:
Dear Tony, Thank you for sharing your experience. We’re glad our team left a positive impression, though we regret that the condition of your accommodations fell short of expectations. Cleanliness and upkeep are fundamental to a comfortable stay, and we sincerely apologize for the issue you encountered. Your comments have been taken seriously and shared with the relevant teams to help prevent a recurrence. Your feedback is valuable to us, and we hope to have the chance to show you that your recent experience was an exception... read more
Hotel was ok for a last minute booking due to a missed flight connection. Location appears to be close to airport on the Expedia map (4ish miles) but it ended up being a 15-20 minute ride from the msin terminal. Staff were friendly when checking in and leaving the next morning. Room was clean but in overall poor condition. Cracks and stains in the sink, missing laminate edge on the kitchen counter, rusty and dingy refrigerator (outside had been painted to try and cover up rust), dresser and night stand finish covered in scra... read more
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.