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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yes because I would clean my own room
Business response:
Dear Guest, Thank you for the comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best. Sincerely, ... read more
Good job
Yes
Everything
Business response:
Dear Guest, It was a pleasure having you stay with us at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management
Yeah was great
The rooms are clean, but they are old and in need of updates. Although this is a non-smoking hotel, it reeks of smoke. They have no room service, but they have a towel and sheet exchange system (you bring the ones you've used to the office area and they give you clean ones to take to your room). I had no problem with the towels, but I would have liked some help with the bedding; however, they refused to assist. All in all, we had a clean, warm stay with the option of Coffee and breakfast snacks.
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We are glad to hear that you found the room clean and appreciated your stay. It is great to know that you enjoyed the coffee and breakfast choices. However, we sincerely apologize for the smoke odor and the lack of room service. It is disappointing to know that you had an inconvenience with the bedding exchange process. We understand how important comfort and assistance are during a stay, and we regret that this aspect fell short of expectations. Your comments will be... read more
At least have enough coffee for everyone.
Business response:
Dear Guest, Thank you for choosing Extended Stay America. It is nice to know you had a great stay. However, we are sorry our complimentary breakfast, particularly the coffee, did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels br... read more
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,215 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.