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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor breakfast, some of staff werry unpleasant. Low price justify some of that.
Business response:
Dear Guest, We are sorry to hear that we did not meet your expectations, especially regarding the quality of our breakfast and your interactions with some of our associates. We strive to provide a welcoming environment for all guests and will address this with our team to ensure better service moving forward. We appreciate your feedback and look forward to the opportunity to provide you with a more enjoyable stay in the future. Sincerely, Hotel Management
This hotel has great personnel very friendly and ready to help in every aspect. Only thing I did not like my neighbors smoking was very uncomfortable. I let the personnel know but was told I was told they count do anything, they had to actually catch them in the act. Like I said very uncomfortable.
Business response:
Dear Guest, Thank you for your kind words about our team—we are glad you found our staff friendly and helpful. We sincerely apologize for the discomfort caused by the smoking issue during your stay. We understand how frustrating that must have been and regret that we could not resolve it more effectively due to policy limitations. Your feedback is important to us, and we are working to improve how we handle similar situations moving forward. We genuinely hope you’ll consider giving us another opportunity to provide you with ... read more
It was really good just wish the parking lot was bigger
Good stay
Business response:
Dear Guest, Thank you for choosing us and sharing your review! We are glad to learn you had an excellent time at Extended Stay America. It was a pleasure hosting your visit, and we look forward to your return! Sincerely, Hotel Management
It was safe.
Business response:
Dear Guest, Thank you for being our guest and sharing your thoughts. We aim to provide a comfortable and fulfilling visit for every guest, and we are glad that you felt safe during your stay. Should your travels bring you back to our area, we would be thrilled to welcome you back for a visit that exceeds all expectations. Sincerely, Hotel Management
Arrived late. Someone had urinated in the toilet and did not flush. Room had not been swept. Fridge in room rattled all night. Would not stay here again.
Business response:
Dear Guest, Thank you for reviewing your recent stay. We are genuinely sorry for the condition of your suite upon arrival, which did not meet the standards we are committed to providing. We understand how upsetting this must have been and regret the disruption to your visit. Cleanliness and guest comfort remain priorities, and your comments have been shared with our team for immediate attention. We appreciate your feedback and hope to have the opportunity to offer a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,123 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.