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Extended Stay America - Chicago - Gurnee
- Hotels
- Gurnee, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5724 Northridge Dr., Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awesome! The receptionist were really nice and friendly! The only problem is that there should be more comfortable bedding, the sheets and comforter is a bit then but other than that, it was a wonderful stay!
Business response:
Laura, thank you for the wonderful review of your visit to Extended Stay America. We are delighted that our front desk associates made you feel so welcome. We are very proud of our team and their dedication to our guests, so we were thrilled to share your gracious comments with them. We look forward to seeing you again next time. Sincerely, Hotel Management
It was convenient. The front desk was very helpful
Business response:
We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard-working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town. Sincerely, Hotel Management
Good hotel, but had to go through 3 rooms I'll start by saying the woman working the front desk was great. Check-in was after hours, but still went smoothly. I got my room key, went to my room, and found that it had not been cleaned. I called the front desk, she apologized and promptly got me another room. When I get there, that room had also not been cleaned. Following this news, the front desk looked for another room and wound up having to clean one herself for me. Overall, the hotel was fine, and the location and comfort ... read more
Business response:
Thank you for evaluating your stay at our property. We are glad to know you liked the affordable value we offer and that you found our location convenient for your needs. However, we apologize for the issues you experienced in the rooms allotted to you at check-in. Your feedback for the oversight is shared with our housekeeping team to be more diligent going ahead. On a positive note, we are glad our front desk associate did everything possible to make your stay a pleasant one. We hope the positive aspects of your visit will... read more
Front desk staff, friendly when they got there, waited a long time to check in
Business response:
Sherri, thank you for being a guest at Extended Stay America. We are delighted to read you liked our friendly associates and the service they provided, which made your visit enjoyable. It was a pleasure to serve you, and we hope to see you again soon. Sincerely, Hotel Management
Price was good. Hotel is dated. Walls are thin along with the floors. You can hear the interstate traffic and the movement of other guest as they walk down the half or above you. Breakfast is not a hot breakfast just some muffins and coffee on a table in the lobby.
Business response:
Jeff, thank you for taking the time to review your stay. Although you liked the value we offer, we are sorry for the noise issue you encountered in your room. We wish we would have known about this problem as we would have done our best to ensure you are comfortable. We are also sorry for not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine the new breakfast choices. We hope to host you again in the future so that we can provide you with a better experien... read more
It's kind nice place to stay sleep for one night.
Business response:
Moises, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Skip this place The beds were horrible. The place was clean enough but for comfort would not recommend
Business response:
Blake, we appreciate your evaluation of your stay at our hotel. A restful nights’ sleep is a must, and we regret knowing you were not able to sleep appropriately due to the discomfort you had with the bed. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Gurnee
How is Extended Stay America - Chicago - Gurnee rated?
Extended Stay America - Chicago - Gurnee has a 4.3 star rating with 849 reviews.
When is Extended Stay America - Chicago - Gurnee open?
Extended Stay America - Chicago - Gurnee is open now. It will close tomorrow at 12:00 a.m.