Extended Stay America - Chicago - Gurnee

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our well-maintained property. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you liked our associates, but we are sorry for the cleanliness issue you encountered in your room. Rest assured, your feedback has been discussed with the housekeeping team to be more diligent in their efforts. Thanks again, and we hope you will choose us again so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We are glad to read you had an overall satisfactory visit and liked our friendly service. However, we also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a ... read more

Business response:

Thank you for sharing highlights of your stay at Extended Stay America. It is a pleasure to know you liked not only our courteous associates but also our ideal location close to many exciting destinations, which made your stay a great one. However, we regret the inconvenience you had due to the overall condition of your room. Your review is highly appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management