This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Gurnee
- Hotels
- Gurnee, IL
About this business
Location details
5724 Northridge Dr., Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
VERY CLEAN. Staff was super nice and very helpful. Thank you.
Business response:
Anne, thank you for sharing your wonderful experience with us. We take great pride in providing our guests’ with well-appointed rooms and the best service we possibly can, and it was highly appreciated by us to know you acknowledged these as the factors which made your stay a memorable one. Please do try and visit Extended Stay America again soon. Sincerely, Hotel Management
I enjoy the stay and the staff was friendly.-Active Duty U.S Marine
Business response:
Thank you for the generous review of the Extended Stay America. We are thrilled to learn you had a great time with us and that you were impressed with our courteous associates. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Awesome! The receptionist were really nice and friendly! The only problem is that there should be more comfortable bedding, the sheets and comforter is a bit then but other than that, it was a wonderful stay!
Business response:
Laura, thank you for the wonderful review of your visit to Extended Stay America. We are delighted that our front desk associates made you feel so welcome. We are very proud of our team and their dedication to our guests, so we were thrilled to share your gracious comments with them. We look forward to seeing you again next time. Sincerely, Hotel Management
It was convenient. The front desk was very helpful
Business response:
We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard-working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town. Sincerely, Hotel Management
Good hotel, but had to go through 3 rooms I'll start by saying the woman working the front desk was great. Check-in was after hours, but still went smoothly. I got my room key, went to my room, and found that it had not been cleaned. I called the front desk, she apologized and promptly got me another room. When I get there, that room had also not been cleaned. Following this news, the front desk looked for another room and wound up having to clean one herself for me. Overall, the hotel was fine, and the location and comfort ... read more
Business response:
Thank you for evaluating your stay at our property. We are glad to know you liked the affordable value we offer and that you found our location convenient for your needs. However, we apologize for the issues you experienced in the rooms allotted to you at check-in. Your feedback for the oversight is shared with our housekeeping team to be more diligent going ahead. On a positive note, we are glad our front desk associate did everything possible to make your stay a pleasant one. We hope the positive aspects of your visit will... read more
Frequently asked questions about Extended Stay America - Chicago - Gurnee
How is Extended Stay America - Chicago - Gurnee rated?
Extended Stay America - Chicago - Gurnee has a 3.7 star rating with 1,182 reviews.
When is Extended Stay America - Chicago - Gurnee open?
Extended Stay America - Chicago - Gurnee is open now. It will close tomorrow at 12:00 a.m.