Extended Stay America - Chicago - Gurnee

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

We appreciate your review about your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your well-maintained room and that you had a relaxing stay with us. Thank you for being our guest, and we hope to having a chance of hosting you on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. We're so glad you found your room to be comfortable and that you were pleased with the exceptional service that our staff provided. We work hard to provide high levels of service, so we will share your compliments with our entire team to let them know that their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are sorry for your disappointment with in-room amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We apologize for the inconvenience you experienced due to the cleanliness issue in your room. Your observations have been shared with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Helen, thank you for staying with us. Although you liked your spacious room, we are sorry for not meeting your expectations with our facilities. We value your feedback as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for returning to stay with us. Although you had a pleasant time here, we are sorry for not meeting your expectations with our hotel policies and for the cleanliness issues you had while here. We have shared your feedback with the concerned team to ensure this does not happen again. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Also please know, kitchenware and toiletries are available at the front desk as... read more

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management