Extended Stay America - Chicago - Gurnee

Business response:

Thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

We appreciate you being our guest and providing a review about your experience. Although it was nice to see that our location was convenient for your needs, we are sorry the grab-and-go breakfast offerings were not to your liking. Whenever we receive such valuable feedback, it is always shared with our Brand Leaders so they know about our guests' desires regarding breakfast choices and assists them in determining new future offerings. We appreciate your business and hope you will stay with us again. Sincerely, Hotel Managem... read more

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

We appreciate your review about your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your well-maintained room and that you had a relaxing stay with us. Thank you for being our guest, and we hope to having a chance of hosting you on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. We're so glad you found your room to be comfortable and that you were pleased with the exceptional service that our staff provided. We work hard to provide high levels of service, so we will share your compliments with our entire team to let them know that their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are sorry for your disappointment with in-room amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We apologize for the inconvenience you experienced due to the cleanliness issue in your room. Your observations have been shared with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management