Extended Stay America - Chicago - Gurnee

Business response:

Thank you for being our guest at Extended Stay America. We are thrilled to read that you loved our affordable rates and your clean & comfortable room. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Ali, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. We have discussed your review with our entire team so that these kind of mistakes are not repeated. We can understand your frustration and regret the inconvenience caused while here. We hope you will consider giving us the chance to make it up to you on a future date. Sincerely, Hotel Management 

Business response:

William, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

David, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thanks for including Extended Stay America in your travel plans. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

We appreciate you being our guest and providing a review about your experience. Although it was nice to see that our location was convenient for your needs, we are sorry the grab-and-go breakfast offerings were not to your liking. Whenever we receive such valuable feedback, it is always shared with our Brand Leaders so they know about our guests' desires regarding breakfast choices and assists them in determining new future offerings. We appreciate your business and hope you will stay with us again. Sincerely, Hotel Managem... read more

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management