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Extended Stay America - Chicago - Gurnee
- Hotels
- Gurnee, IL
About this business
Location details
5724 Northridge Dr., Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Excellent customer service My room’s heater wasn’t working, Matt immediately switched rooms for us. He also checked with us later to make sure we were good.
Business response:
John, thank you for staying at Extended Stay America. We are glad to read you had a comfortable stay and that our staff resolved the issue up to your satisfaction. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Lauren, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Ray, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Stay was ok. Hotel didn’t offer much.
Business response:
Shelli, thank you for your visit to Extended Stay America. We are glad to see you had a good stay. It was nice to have you here, and we hope you will give us another chance to provide you with a more favorable experience. Sincerely, Hotel Management
Not comfortable for me n my small children ....really unclean...
Business response:
Thank you for choosing to stay with us. We apologize for the inconvenience you experienced due to the cleanliness issue in your room. Your observations have been shared with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Way below expectations! This is the place a lot of construction workers stay. Very mediocre at best! The rooms were nice sized, but in need of updating. The breakfast was granola bars, prepackaged muffins and instant oatmeal. 😟
Business response:
Helen, thank you for staying with us. Although you liked your spacious room, we are sorry for not meeting your expectations with our facilities. We value your feedback as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Not worth the cheap rate .. I have stayed here before and the same issues. I was there 3 nights.. They don’t clean your room , you have to ask I guess. There are not any kitchen supplies, it is an extra charge. The elevator was disgusting, there was spit on the floor.
Business response:
Thank you for returning to stay with us. Although you had a pleasant time here, we are sorry for not meeting your expectations with our hotel policies and for the cleanliness issues you had while here. We have shared your feedback with the concerned team to ensure this does not happen again. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Also please know, kitchenware and toiletries are available at the front desk as... read more
Frequently asked questions about Extended Stay America - Chicago - Gurnee
How is Extended Stay America - Chicago - Gurnee rated?
Extended Stay America - Chicago - Gurnee has a 3.7 star rating with 1,182 reviews.
When is Extended Stay America - Chicago - Gurnee open?
Extended Stay America - Chicago - Gurnee is open now. It will close tomorrow at 12:00 a.m.