Extended Stay America - Chicago - Gurnee

Anonymous 

on Expedia

13 years ago

Excellent service From the moment I arrived, the staff was courteous and helpful. Anything that I needed was already in the room. I asked for extra items in the room, and they were there instantly. Compared to the other hotels in the area, a better value and a lower price per night. 

Anonymous 

on Expedia

13 years ago

I had 3 beds in my room. I reserved a room with one queen bed. They didn't even tell me when I checked in that there would be 3 beds in the., the room was very crowded my boyfriend even trip during the night. All the front desk said was oh we are sorry they should of told you that we had to put extra beds in the rooms !!! 

Anonymous 

on Expedia

14 years ago

just need to work on the pillows for the beds. the first night was very uncomfortable second ask for two more pillows sleep was comfortable 

robert 

on Expedia

14 years ago

I would go back to it It is a very nice quiet and clean room. One thing was that the TV died on me so the maintenance guy had to make lots of noise to remove the old one out my first day there. At check out there wasnt anyone at the desk at 5 am. I had to wait about 15 minutes til someone showed up. 

Diana 

on Expedia

14 years ago

Close to six flags The hotel is only a 20 min walk from six flags which is very convenient so we walked to and from the park without having to pay for parking. We took advantage of the kitchen and the fridge and brought and ate our own food. The staff were friendly and helpful. We also went to an outlet mall which was only a 10 min drive from the hotel. 

Scarlett 

on Expedia

15 years ago

Great Value Really great room for the price. Would have preferred an King bed but Queen worked. 

Anonymous 

on Expedia

15 years ago

Needs Improvement Our bathroom was not stocked with the proper amounts of toiletries (i.e. we did not receive an extra roll of toilet paper, and the roll we were given had almost been completely used). And at check-in, we were given the key to a room that was already being occupied. We ended up walking in the room and scaring the couple taht was in there. 

Anonymous 

on Expedia

15 years ago

needs improvement I was asked to pay extra 3 bucks each time i wanted new linen. Isn't that included in the price I payed for the room? Unbelievable. Its not that 3 bucks is a lot, but its the principle.