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Extended Stay America - Chicago - Gurnee
- Hotels
- Gurnee, IL
About this business
Location details
5724 Northridge Dr., Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk lady was
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize if your interaction with our front desk staff did not meet your expectations. Our team strives to provide friendly, helpful, and professional service to all our guests, and we regret that we fell short during your stay. Your comments have been shared with our management team to ensure proper training and improvements in guest service. Guest satisfaction is very important to us, and we appreciate your observations as they help us enhance our operations. W... read more
Never again Our stay was horrible this is not a hotel at all it low income houseing the room smelled horrible and very dusty everything had stains the fridge was yellow everything was just gross people were loud and fighting all night
Business response:
Dear Tabitha, Thank you for taking the time to share your experience, though we're sorry to hear about the condition of your room. What you described is far below the standards we strive to maintain, and we deeply regret the discomfort and frustration this caused during your stay. We take this feedback very seriously and have already escalated it to our housekeeping and maintenance teams for immediate review and corrective action. We understand how important it is to feel comfortable and safe, and we’re committed to making t... read more
We left and refused to sleep there. The room smelled, the window was broken, a lamp was broken, and the toilet wouldn't flush.
In severe need of repair. All of the furniture is chipped/cracked and most of the drawers, cabinets, bathroom mirrors were broken. Shower fixtures are cracked. Cracks are “sealed” with heavy and messy caulking. The hotel attracts a clientele that plays loud music from their cars. The staff are disinterested in checking people in/out. There are no amenities (shampoo, etc) aside from one bar of soap. They make you sign an agreement not to provide alcohol to minors or to traffic humans, making you feel that you are in the wrong... read more
Business response:
Dear Matthew, Thank you for sharing your detailed feedback. I am truly sorry your stay fell short of expectations and for the issues you encountered with the condition of the room and the surrounding environment. We take concerns about maintenance and guest comfort seriously, and your comments will be addressed with our team to improve the experience. I understand your disappointment regarding the amenities and the misleading information about the location. Your insights are valuable, and we regret that we did not meet your ... read more
When arrive there’s no person in the front counter You need to call for someone to come out Not recommend
Business response:
Dear Guest, Thank you for taking a moment to share your feedback. We regret to learn that your arrival experience was not as smooth as it should have been. We apologize for any inconvenience this caused and appreciate you bringing it to our attention. Your experience is not reflective of the standard of service we strive to maintain, and we will review this internally to prevent future occurrences. We value your input and hope you will consider giving us another opportunity to offer a more seamless and welcoming experience i... read more
Breakfast was not a Breakfast
Business response:
Dear Desmond, Thank you for sharing your experience at Extended Stay America. We regret that our breakfast options did not meet your expectations. Your feedback is truly valuable as we continually work to improve. We appreciate your input and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
The way the hotel charge me twice
Business response:
Dear Lymari, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Gurnee
How is Extended Stay America - Chicago - Gurnee rated?
Extended Stay America - Chicago - Gurnee has a 3.7 star rating with 1,182 reviews.
When is Extended Stay America - Chicago - Gurnee open?
Extended Stay America - Chicago - Gurnee is open now. It will close tomorrow at 12:00 a.m.