Extended Stay America - Chicago - Gurnee

Sheena 

on Expedia

a year ago

Bogus It was terrible my mother got bitten by bedbugs had to leave one room and scared to sleep in the other room 

Miranda 

on Expedia

2 years ago

Excellent staff/Not very clean The staff was extremely friendly and helpful. BUUUUT I found trash from a previous person’s stay in my room, on the floor so I don’t feel like my room cleaned well at all. The fridge leaked a ton of water on the floor, and our toilet got clogged on first night. Don’t recommend this place at. 

stephen 

on Expedia

2 years ago

Not as good as old recommendations. The venting for stoves and bathroom were not good so the smell hung around. We were unsuccessful in trying to change my reservation at the end and ended up paying for our full stay anyways 

Patricia 

on Expedia

2 years ago

This hotel needs attention in the cleaning department. 

Albert 

on Expedia

3 years ago

I was put in a room with a broken toilet twice. 

Crystal 

on Expedia

3 years ago

The front office person did not have our reservation and the hotel was overbooked. After driving by car across the country and being late at night, we went across the street and got a room there. 

Anonymous 

on Expedia

3 years ago

Gross Room was very old and looked nasty. There were stains on the carpet, no electrical outlet in between the beds, the elevator was very dirty also. When bringing items to my car on check out date there were two ladies at the front desk stating they saw and had a picture of a bed bug they found and killed. They wanted their money back. The lady then met up with me in the elevator and showed me the picture - sure enough was a bed bug that they put right on the hotel information sheet as proof. I want my money back too!!