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Extended Stay America - Chicago - Gurnee
- Hotels
- Gurnee, IL
About this business
Location details
5724 Northridge Dr., Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was nice and friendly. The room was not cleaned well, water on the floor and dirt on the floor.
Business response:
Jennifer, thank you for taking the time to write a review of our hotel. We are glad to read you liked our courteous associates, but we are sorry for the cleanliness issues you encountered in your room. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to fill out a survey!
Worth every penny I love this place. Room was clean and the gentleman at the front desk was very helpful from the moment I walked in. Completely made me feel welcomed. I will definitely have to stay here again.
Business response:
Elena, thank you for the outstanding review. We were delighted to read how much you enjoyed your stay and that our devoted front desk staff took excellent care of you. We will be sure to share your comments with them. It was our pleasure hosting you at Extended Stay America. We look forward to seeing you again soon. Sincerely, Hotel Management
Everything was nice. The service, cleanliness was excellent and the room was super comfortable.
Business response:
Thank you!
Business response:
Thank you for staying with us and for filling out a guest survey. We hope to see you again!
Pictures were deceiving
Business response:
Johnny, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Gurnee
How is Extended Stay America - Chicago - Gurnee rated?
Extended Stay America - Chicago - Gurnee has a 3.7 star rating with 1,201 reviews.
When is Extended Stay America - Chicago - Gurnee open?
Extended Stay America - Chicago - Gurnee is open now. It will close tomorrow at 12:00 a.m.