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Extended Stay America - Chicago - Gurnee
- Hotels
- Gurnee, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5724 Northridge Dr., Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you, sir! Look forward to seeing you again!.
We flew in from California for my sons Navy graduation. We arrived around midnight. Check in was easy and the lady was very nice and helpful. We got to our room and everything looked good until my 5 year old needed to use the restroom. I was shocked to say the least. Fecal matter splatter on the toliet lid and underneath the lid. It was so late my husband had to clean it. What made matters worse was next morning my husband went to speak to the manager about it and he actually jumped down my husbands throat saying he personal... read more
Business response:
Dear Jay Dee, We deeply apologize for the unfortunate experience you had during your stay. We understand the importance of cleanliness and comfort and are truly sorry that your room did not meet those standards upon your arrival. Your feedback is valuable, and we will use it to address these concerns with our team to prevent such occurrences in the future. We appreciate your understanding and patience during this situation and regret any inconvenience it caused. Thank you for sharing your concerns, and we hope you can give u... read more
Hairy with no elevator. Mostly clean except for hair all over the bathroom. Elevator was broke and a 3rd floor room sucked because of it. They should put things like that on the website.
Business response:
Dear Jason, We appreciate you taking the time to share your feedback. We apologize for the inconvenience caused by the broken elevator and the cleanliness issue in the bathroom. We understand how important it is for our guests to have a comfortable and hassle-free stay, and we will work to address these issues promptly. Moreover, we will review our third-party and official websites to ensure everything is up-to-date. We are committed to providing the best possible experience for our guests, and we hope you will consider givi... read more
Business response:
Thank you for taking the time out of your busy day to fill out a survey. We hope to see you again!
Business response:
Thank you for taking the time to fill out a survey on our behalf. We hope to see you again! It was a pleasure!
Stayed at this hotel as an alternative to Super 8 across the street. We normally stay there b/c it is close to Six Flags. The Super 8 reviews were terrible, therefore we looked for an alternative. Rooms clean, but sink clogged for our stay rm (306), Surprised NO coffee maker or coffee in rooms! The noise from the Hwy kept all three of us up. And for one night the people next room were loud! Manager had to come and tell them to turn down the noise. Surprised did not have coffee "all" day in reception area. Close to Olive Gard... read more
Business response:
Dear JOSEPH, Thank you for reviewing our hotel. It is nice you had a satisfactory stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Also, we have noted your room's location preference for your next visit to be on the side with minimal highway noise. Please return, and we ... read more
Business response:
Thank you for staying with us and taking the time to fill out a survey. We hope to see you again.
Great place and staff
Business response:
Thank you for staying with us and taking the time out to fill out a survey.Have a great day!
Frequently asked questions about Extended Stay America - Chicago - Gurnee
How is Extended Stay America - Chicago - Gurnee rated?
Extended Stay America - Chicago - Gurnee has a 4.3 star rating with 849 reviews.
When is Extended Stay America - Chicago - Gurnee open?
Extended Stay America - Chicago - Gurnee is open now. It will close tomorrow at 12:00 a.m.