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Extended Stay America - Chicago - Gurnee
- Hotels
- Gurnee, IL
About this business
Location details
5724 Northridge Dr., Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All was good with the property. The only thing that I disagree with is having to ask for kitchen items from the front desk. An extended stay should have the items already in the kitchen. The guest shouldn't have to ask for the items in my opinion...
Business response:
Thank you for taking the time out of your busy day to fill out a survey. We hope to see you again in the future. Have a great day.
Business response:
Thank you for taking the time out of your busy day to fill out a survey. We hope to see you again in the future. Have a great day.
Business response:
Thank you, sir! Look forward to seeing you again!.
Hairy with no elevator. Mostly clean except for hair all over the bathroom. Elevator was broke and a 3rd floor room sucked because of it. They should put things like that on the website.
Business response:
Dear Jason, We appreciate you taking the time to share your feedback. We apologize for the inconvenience caused by the broken elevator and the cleanliness issue in the bathroom. We understand how important it is for our guests to have a comfortable and hassle-free stay, and we will work to address these issues promptly. Moreover, we will review our third-party and official websites to ensure everything is up-to-date. We are committed to providing the best possible experience for our guests, and we hope you will consider givi... read more
Business response:
Thank you for taking the time out of your busy day to fill out a survey. We hope to see you again!
We flew in from California for my sons Navy graduation. We arrived around midnight. Check in was easy and the lady was very nice and helpful. We got to our room and everything looked good until my 5 year old needed to use the restroom. I was shocked to say the least. Fecal matter splatter on the toliet lid and underneath the lid. It was so late my husband had to clean it. What made matters worse was next morning my husband went to speak to the manager about it and he actually jumped down my husbands throat saying he personal... read more
Business response:
Dear Jay Dee, We deeply apologize for the unfortunate experience you had during your stay. We understand the importance of cleanliness and comfort and are truly sorry that your room did not meet those standards upon your arrival. Your feedback is valuable, and we will use it to address these concerns with our team to prevent such occurrences in the future. We appreciate your understanding and patience during this situation and regret any inconvenience it caused. Thank you for sharing your concerns, and we hope you can give u... read more
Frequently asked questions about Extended Stay America - Chicago - Gurnee
How is Extended Stay America - Chicago - Gurnee rated?
Extended Stay America - Chicago - Gurnee has a 3.7 star rating with 1,189 reviews.
When is Extended Stay America - Chicago - Gurnee open?
Extended Stay America - Chicago - Gurnee is open now. It will close tomorrow at 12:00 a.m.