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Extended Stay America - Chicago - Itasca
- Hotels
- Itasca, IL
About this business
Location details
1181 N. Rohlwing Rd., Itasca, IL, 60143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was great. Easy to get to and not on a crowded thoroughfare. It could definitely use some updating, but the beds were very comfortable. We were definitely disappointed, though, with the "breakfast included." It was not much more than a coffee bar. They did offer tea and hot chocolate. I think there may have been oatmeal packets, but no other food was available. I would not consider the above options, breakfast! We chose this hotel because they offered breakfast. So, disappointed was a bit of an understatement!!
Business response:
Dear Raelynn, Thank you for your feedback. We're glad you found the location convenient and enjoyed the comfort of the beds. We appreciate your comments on the breakfast options and will consider them as we review our offerings. Your input is valuable in helping us enhance the guest experience, and we hope to better meet your expectations in the future.Sincerely,Hotel Management
The size of the rooms was impressive and I loved that it felt more like an efficiency apartment rather than a stuffy hotel room
Affordable room rates Affordable room rates for a quick last minute booking
Business response:
Dear Guest, Thank you for highlighting the value of staying with Extended Stay America. We’re delighted to hear that our pricing worked well for your last-minute plans. It’s great to know you found our rates accommodating for a spontaneous booking. We hope to have the pleasure of welcoming you back for another convenient and comfortable stay in the future!Sincerely,Hotel Management
The breakfast was really bad.
Business response:
Dear Albert, Thank you for your feedback. We’re sorry to hear that our breakfast did not meet your expectations. We are continuously working to improve our offerings and will take your comments into consideration as we make adjustments. We appreciate your input and hope to provide a better breakfast experience in the future. Sincerely,Hotel Management
The room was very clean
Way overpriced for what it offered. Continental breakfast was a joke and out of coffee both mornings. Location allows overpricing.
Business response:
Dear Scott, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We will also address ... read more
Frequently asked questions about Extended Stay America - Chicago - Itasca
How is Extended Stay America - Chicago - Itasca rated?
Extended Stay America - Chicago - Itasca has a 3.9 star rating with 1,719 reviews.
When is Extended Stay America - Chicago - Itasca open?
Extended Stay America - Chicago - Itasca is open now. It will close tomorrow at 12:00 a.m.