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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
en general bien la zona esta muy bonita,, ,, hay muchas servicios y tiendas de interés cerca , el hotel bonito , bien cuidado , habitaciones de buen tamaño , , mejoraría el desayuno que en realidad es un snack ...
Business response:
Thank you for reviewing your stay at Extended Stay America. It is delightful to know how impressed you were with our excellent service, spacious rooms, and easy access to the shopping areas. We will also make a note of your feedback about our breakfast as we plan any changes to it. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The bathroom sink had hair in it and it was back up. The bed was not comfortable it was like someone broke it. The kitchen floor was coming up. It took them 20 mins to check me out the girl in the after was nice. They didn’t have no breakfast. It’s good for a one night stay
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your suite and regret the inconvenience it caused. Your concerns will be shared with the housekeeping and maintenance team to ensure a better experience going forward. We also apologize for the disappointment you had with the comfort of the bed and our grab-and-go breakfast. On a positive note, we are happy you liked our front desk associate and had an overall pleasant stay. We hope you will return so we can make it up to you. Sincerely, Hotel Mana... read more
Room was like being at home and staff was very accommodating
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Never again I waited at the front desk too long for someone to come and check me in. The room was grimy looking I didn’t want to cook there I just preferred out. And it was too noisy. I heard everything happening at the front desk and office. I’m glad it was just one night I would not have been able to handle more.
Business response:
Marjuel, thank you for choosing us for your overnight stay. Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We also regret the inconvenience you had due to the noise. We hope you reconsider us again when you return to the area. Sincerely, Hotel Management
Dirty rooms We were moved because the first room was disgusting with soap still in the soap dish, room very dusty and overall not clean. We were moved to another room that was dusty and missing garbage can. Jalissa from front desk was nice with excellent service. However the hotel needs more people working the front desk. I wait at least 5 minutes every time I needed something to get service. The front desk clerks are responsible for doing so many other things like washing sheets which keeps them from the front desk. I don’t... read more
Business response:
Jamie, thank you for being our guest. We apologize for the cleanliness issues you encountered in both the rooms assigned to you and regret the inconvenience caused. Your comments have been shared with our housekeeping team to make sure these rooms receive a deep clean. Also, we are sorry you did not have a positive experience at the front desk. We have taken note of your comments and have discussed them with the appropriate team. On a positive note, we are pleased you liked the service delivered by Jalissa. We hope you will ... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 4.3 star rating with 1,098 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.