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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is below average. Ghe staff doesnt fix your room. They do not really have breakfast but just coffee, muffinz and bars. The room bedding has no real comforter.
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the service issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Hotel was great, clean and staff was great. The general manager was very nice and great with her employees and she helped me check in quickly and she had a great attitude.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It is so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the associates you mentioned to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Home away from home Came to Chicago to spend a week with my fiance´. For the price i paid for a week i can't complain! Staff was friendly, room spacious, kitchenette and full size refrigerator was so much help on eating out cost. All we had to do was go to the grocery store. Besides the noise sometimes from the lobby (being as though we were the 1st room) i have no complaints!! Would definitely stay again!
Business response:
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is lovely to read you not only enjoyed our excellent service and comfortable suites with a well-equipped kitchen, but you found us to be a great value. However, we regret the inconvenience you had due to noise. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Location was perfect for where needed to be. Checkin was done in timely fashion.
Business response:
Thank you for reviewing your visit to Extended Stay America. We are so glad to know our location was just perfect for you as it made it easy for you to visit more exciting and that you liked your check-in experience. It was a pleasure having you as our guest, and we look forward to welcoming you all for another outstanding stay. Sincerely, Hotel Management
The rate brought me here. 3.5 miles from Lombard Metra Train Station. Nice to have full size refrigerator. Good AC unit. Second stay here two consecutive trips. Each rooms shower rod is in terrible shape. The floors could be mopped better. Each tub resurface is chipping off. The kitchens are not equipped you need to check that out at front desk but they don’t have enough so not an option. If I end up here again, I may bring two kettles, fry pan. For now paper plates and bowls, plastic silverware for cereal, sandwiches and in... read more
Business response:
Thank you for choosing to stay with us once again. Although you liked most aspects of your stay and the good value we offer, we are sorry for the issues you encountered with your room. Your concerns regarding the maintenance and housekeeping will be shared with the appropriate teams so that they can fix the issues immediately. We also apologize for the lack of kitchenware and the inconvenience this caused. Thank you again, and we hope to make it up to you in the future. Sincerely, Hotel Management
Decent rooms if they were cleaned The room was severely dirty, my wife cleaned it before we would even relax after a 7 hr trip on the red. Staff was alright seemed friendly enough tho.
Business response:
Thank you for your review. Although you were pleased with the service provided by our associates, we apologize for the cleanliness issues you encountered in your accommodation. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider ... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 4.3 star rating with 1,065 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.