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Extended Stay America - Chicago - Lombard - Yorktown Center
- Hotels
- Lombard, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
260 E. 22nd St., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Bad customer service I had some important work related issues I had that required me to handle online My wifi did not connect to my laptop I called the front desk the representative didn't put in effort to help and seemed like she didn't care ... never got connect and missed my deadline
Business response:
Michelle, we are truly sorry for not handling your issue with empathy and with satisfaction. Upon receiving this review, we've immediately approached the associate who serviced you to get clarity and ensure that situations such as yours are handled swiftly and appropriately. We have redouble our training efforts to make sure this does not happen again. Please accept our sincere apologies, and we hope you will afford us another opportunity to redeem ourselves in the future. Sincerely, General Manager
No breakfast or clean sheets There were no muffins for breakfast and very few snack bars. Didn't get clean sheets and I was there 3days glad I has my own I feel like staff can be more involved with making sure guest are happy
Business response:
Karen, thank you for being our guest and letting us know your overall visit was a pleasant one. However, we apologize for not handling your issue with empathy and with satisfaction. The service that you described is not typical for us, and steps have been taken to address the issue. We hope you will choose us again so we can provide you with a much better experience. Sincerely, General Manager
Old and smelly, but affordable and close by I decided to stay here on a business trip when the hotel prices at the conference center were almost twice the price of this hotel. It was in walking distance of my conference center which was nice - lots of sidewalks and the staff at the hotel were friendly and helpful. While I knew this hotel was a pretty basic-level long-term stay place, I wasn't thrilled that the floors in my room were sticky (even the carpeting) and the whole room smelled like a place that was once smoker-frie... read more
Business response:
Thank you for being our guest. It’s nice to know our location was convenient for your needs and that you liked our helpful associates. However, we apologize for the smell of smoke you experienced on your stay. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Not great on service. No ice machine on property one ice tray in freezer told it would have to do. Had to ask for kitchen items for the kitchenette. The "provided breakfast" was a joke. Instant oatmeal, coffee and granola bars. Disappointed overall.
Business response:
We regret our hotel and amenities were not to your satisfaction. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our services a bit different than traditional hotels. We would like to mention that our brand standards requires us to keep the kitchenware at the front desk to ensure cleanliness. We appreciate your feedback about our complimentary grab-and-go breakfast and have made a note of the same as we plan any cha... read more
Served our purpose for one night! This was the first time we stayed at an Extended Stay. The room was clean and quiet. We did not get a queen size bed. There was an empty ice tray in the freezer. There was only one wash cloth and two towels for two people. There were no tissues in the room. We asked for a wake up call in the morning, but no one called. There is no exhaust fan in the bathroom and no bar to get out of the tub. The room was clean and quiet.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and that you were impressed with the cleanliness of your room. However, we are sorry there was a problem with your wake-up call. Our Front Office Manager has been informed of your situation to ensure all procedures are being followed by our associates. We also appreciate your observations in regard to your room and have taken a note of the same. Please know, fresh linens and towels along with any toiletries are always available... read more
Business response:
Amanda, thank you for being our guest and letting us know your overall visit was a pleasant one. We strive to provide a better experience to all of our guests, but we missed something while you were here. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager
Business response:
Thank you for sharing your generous ratings regarding your stay at Extended Stay America - Chicago - Lombard - Yorktown Center. It’s our pleasure knowing your overall experience with us was an enjoyable one. We hope to welcome you back soon. Sincerely, General Manager
Business response:
Richard, thank you for sharing your nice rating. We are happy you had an enjoyable stay and that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Chicago - Lombard - Yorktown Center. Sincerely, General Manager
Underwhelmed Room key didn't work. Had to go back to the front desk to get a key that worked. Bathroom waste basked was full with feminine napkin on top. Found a long black hair on the pillow. Wi-Fi access did not work. Neither did the power button on the TV remote. Worst of all, the clerk at check in could have cared less about any of those shortcomings.
Business response:
Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to improve our facilities and service moving forward. We hope to have another opportunity to provide you with a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Lombard - Yorktown Center
How is Extended Stay America - Chicago - Lombard - Yorktown Center rated?
Extended Stay America - Chicago - Lombard - Yorktown Center has a 4.3 star rating with 767 reviews.
When is Extended Stay America - Chicago - Lombard - Yorktown Center open?
Extended Stay America - Chicago - Lombard - Yorktown Center is closed now. It will open at 7:00 a.m.