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Extended Stay America - Chicago - Lombard - Yorktown Center
- Hotels
- Lombard, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
260 E. 22nd St., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Typical Hotel Can't really complain. All was decent with the hotel. There usually wasn't anyone at the front desk, but there was always staff around who were extremely nice. They even refunded me a dollar after the soda machine ate mine. Made my whole weekend. But there wasn't a trash bin in my room. That did not make my weekend.
It gets the job done. The room was dated (noisy a/c and refridgerator, loose cabinet doors)but clean; Grab and Go breakfast left a bit to be desired; and there wasn't the hot tub I saw mentioned on a website, but what do you expect for the price?
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear about the maintenance issues you experienced. I discussed your comments with the team, and we are going to have our maintenance engineer inspect every room to make sure everything is working properly. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
March 2015 Stayed here for the weekend for my fiancés birthday. Enjoyed our stay other than the fire alrm going off and needing to evacuate everything was nice.
Decent stay, front desk staff could have been friendlier.
Business response:
Thank you so much for sharing your experience with us. It's great to hear that you have a good stay but I apologize that our staff was not welcoming. I have addressed your concern with the front desk team and we are using your comments as an opportunity to improve our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Overall an okay visit Everything seemed great. I was only in town on business for one night. The room was big and roomy. It felt like home away from home. However, the only complaint I have is that there was an used washrag in the bathroom with hair on it. Seemed completely missed and discusting. When I told the front desk, the girl said she'd make note of it. She didnt apologize or anything.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we missed the washrag during our inspection. To prevent this from happening again, I have addressed your concern with the entire team and we will inspect the rooms more thoroughly thanks to your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Clean this Hotel There where some things that wasn't properly clean. The nob on the bathtub fell off and I couldn't turn off the water. When I called the front desk for 2 face towels, they didn't have any available. And the hallway smelled like raw fish...
Business response:
I want to thank you for taking the time to post a review of your stay. It was disheartening to read that you experienced cleanliness and maintenance issues during your stay, and that our staff did not have any towels to offer you. In response to your review, I will be working with my housekeeping and maintenance staff to review our inspection procedures to ensure that your experience is not repeated. As well, I will be meeting with my laundry attendants to ensure that we are always properly stocked on clean towels for our gu... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Yorktown Center
How is Extended Stay America - Chicago - Lombard - Yorktown Center rated?
Extended Stay America - Chicago - Lombard - Yorktown Center has a 4.3 star rating with 767 reviews.
When is Extended Stay America - Chicago - Lombard - Yorktown Center open?
Extended Stay America - Chicago - Lombard - Yorktown Center is closed now. It will open at 7:00 a.m.