This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room did not have enough heat, bath water not hot and need to provide another thick blanket due heat not working righr
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the challenges you encountered in your room, particularly with the hot water and maintenance concerns with the air unit. Our front desk is staffed around the clock to make you as comfortable as possible and also to respond to requests and resolve unexpected issues. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to... read more
It is very close proximity to Midway Airport for our delayed connecting flight. It’s a very late check-in & early morning check -out. Room is ok, cigarette smell maybe from the previous occupants. Breakfast is so-so not much to expect. Area is quite, lone staff is ok.
Business response:
Dear Guest, Thank you for your review. We are glad our location near Midway Airport was convenient for your travel needs and that your late check-in and early check-out went smoothly. However, we are sorry for not meeting all your expectations. We appreciate your feedback regarding the room cleanliness and breakfast offerings, and we will share your comments with our team to help improve the guest experience. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Friendly Staff
Business response:
Dear Guest, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the area. Sincerely, Hotel Management
Three stars
The hotel decor is dated and the hallways smelled. The front staff is very friendly and helpful. It's not a Hilton so if you need a place to lay your head it's fine.
Business response:
Dear Guest, Thank you for sharing your experience. We are glad to hear that our front desk team made a positive impression with their friendliness and helpfulness. However, we are sorry for not meeting you all expectations. Your feedback has been shared with our maintenance team as we continue working to improve the overall guest environment. We aim to provide a clean, comfortable, and welcoming place for our guest. Thank you again for staying with us. We hope to have the opportunity to serve you even better in the future. S... read more
Staff very nice and clean rooms
Clean room, nice amount of space. Small kitchen with fridge, microwave, stove and sink
Business response:
Dear Sondra, We appreciate your taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite and fully equipped kitchen. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon! Sincerely, Hotel Management
Dated building that was haphazardly remodeled. Elevator sounded like it was on its last leg. The room air was stagnant. The kitchen was nothing special. There was warm water and hot water. The sink drain was coated in something and slowly drained. The tin has stains or something like tha I didn't use the shower because I was there for a night. No vending area and the complimentary breakfast was some old muffins, hot water for oatmeal, and tasteless coffee. Far from what I expected and not worth the cost. I was there one nigh... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience; we love that you could join us. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon at Extended Stay America. Sincerely, Hotel Management
No breakfast had roaches
Business response:
Dear Earl, Thank you for being our guest. Providing a seamless hotel experience is always our priority. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Further, we regret that you had issues in your room. We follow the most rigorous industry standards when it comes to the cleanliness and... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,038 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.