Extended Stay America - Chicago - Midway

Business response:

Dear Guest, It was a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you sharing this important feedback and bringing these concerns to our attention. On behalf of our entire team at Extended Stay America, please accept our apologies for providing you with anything less than a pleasant experience. We regret that the condition of the room and the missing in-room essentials impacted your comfort. Please be assured that our hotel maintains high levels of vigilance regarding pest prevention and conducts routine inspections, and your report will be reviewed promptly with ... read more