Extended Stay America - Chicago - Midway

Business response:

Dear Guest, We apologize for any less-than-satisfying stay and appreciate your feedback. Providing a clean and comfortable environment is very important, and guest perspectives like yours help guide those efforts. We appreciate you bringing this to our attention and hope that a future opportunity will allow for a more pleasant and restful experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted to see that your stay left such a positive impression. It means a lot to our team when guests have a smooth and enjoyable visit. At Extended Stay America, we aim to provide a comfortable and convenient experience for every traveler. Thank you for choosing to stay with us and for sharing your rating. We hope to have the pleasure of welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you sharing this important feedback and bringing these concerns to our attention. On behalf of our entire team at Extended Stay America, please accept our apologies for providing you with anything less than a pleasant experience. We regret that the condition of the room and the missing in-room essentials impacted your comfort. Please be assured that our hotel maintains high levels of vigilance regarding pest prevention and conducts routine inspections, and your report will be reviewed promptly with ... read more