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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean room, nice amount of space. Small kitchen with fridge, microwave, stove and sink
Business response:
Dear Sondra, We appreciate your taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite and fully equipped kitchen. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon! Sincerely, Hotel Management
The refrigerator had some sticky stuff around the door handle. The bed felt like I was sleeping on a stack of hay. The bathroom was alright. The breakfast was coffee and muffins.
Business response:
Dear Malcolm, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations in terms of cleanliness and comfort. This is certainly not the standard we strive to uphold, and we have shared your comments with our housekeeping and maintenance teams for immediate attention. With that said, we are glad to know that other aspects met your needs. We hope to have the opportunity to provide a better experience in the future. Sincerely, Hotel Management
It was nice. The staff was friendly & helpful.
The room was missing my pillows. There was a smell like syrup in the room. The floor was stickyand there was dog
Business response:
Dear Margret, Thank you for sharing your experience. We regret that your room did not meet the standards of cleanliness and comfort we strive to maintain. Your comments will be shared with our team to ensure that all rooms are prepared well for our guests. We hope you will consider giving us another opportunity to provide a more comfortable and well-maintained stay in the future. Sincerely, Hotel Management
Not very extended since no dishes in the kitchen
Business response:
Dear Julie, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to your suite. We have shared your comments with our team for improvement. We hope to welcome you back to our ... read more
Front desk girl was very pleasant and accommodating. Bed was comfortable but the room wasn’t the cleanest. Carpet was dirty and room smelled. We were stuck in Chicago after our connecting flight got cancelled so we just needed a place to lay our heads down and shower. Price was reasonable and did the job.
Business response:
Dear Frank, Thank you for taking the time to share your feedback. We’re glad to hear that our front desk team made a positive impression and that you found the bed comfortable, as well as the price reasonable. However, we’re sorry to learn that the cleanliness of your room didn’t meet expectations. Your comments are shared with our housekeeping team for immediate review and improvement. We appreciate your patience and hope that, should your travels bring you back to the city, we’ll have the opportunity to provide a more poli... read more
I stayed for 2 weeks and I was told that I had to pay the first week immediately at check in however I had to pay for the second week at the start of the that week. I asked whether I would be able to get housekeeping services when I started the second week however the male Front Desk agent said no and that I would have to pay extra for it and that housekeeping services are available after 2 week stay, very disappointing. I think the pots and plates and kitchen utensils should already be in the room when you arrive not the gu... read more
Business response:
Dear Angela, Thank you for sharing your detailed feedback. We regret that several aspects of your stay did not meet your expectations. Our suites are designed to cater to guests who are staying for an extended period and seek a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. In addition, kitchenware for your suite is kept at the front desk to maintain cleanliness and is available upon ... read more
No breakfast had roaches
Business response:
Dear Earl, Thank you for being our guest. Providing a seamless hotel experience is always our priority. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Further, we regret that you had issues in your room. We follow the most rigorous industry standards when it comes to the cleanliness and... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,999 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.