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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was poorly cleaned. Dirty clothes and paper behind furniture and dresser drawers were filthy
Business response:
Dear Cindy, We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our standards, and we understand how disappointing it must have been. Your feedback is precious, and we will address these concerns with our housekeeping team immediately. We are committed to ensuring a better stay for you in the future.Sincerely,Hotel Management
Everything was pretty good! Compared to the reviews I liked my stay overall.
Good, but could've been better! My stay at Extended Stay Midway was a good one. It could've been alot better if I would've been provided with the total package of kitchenware. I was only provided with half. But I made it work! So overall, I had a good stay!
Business response:
Dear NICOLE, Thank you for sharing your feedback about your stay at Extended Stay America. Despite the kitchenware issue, we are glad you had a good stay overall. Your satisfaction is important to us, and we apologize for any inconvenience caused by the incomplete kitchenware. We appreciate your resourcefulness in making it work and your understanding of the situation. Our team will review your comments to ensure we are providing the complete amenities expected by our guests. We look forward to welcoming you back and providi... read more
Ok, would hate to have to stay there longer. Room had dirty/dusty floors and surfaces. One lamp flickered then went out and didn’t work again. There was nothing in any of the cupboards, no plates, utensils, or cups. There was one plastic cup in the bathroom. When I asked if they had plates, cups, or forkes. The front desk acted like I was crazy and after waiting a while he had found three plates, two forks, and one more plastic cup for the four people in our room.
Business response:
Dear Guest, We regret to learn about the cleanliness and maintenance issues you experienced during your stay. Your comfort and satisfaction are paramount to us, and we apologize for the inconvenience you faced with the lamp and the lack of utensils. Your feedback regarding the communication with our front desk team is concerning, and we will address this internally to ensure a more responsive and helpful service going forward. Please accept our apologies for falling short of your expectations, and rest assured we are taking ... read more
The staff was helpful. The physical condition of the room was not so great. Corners of walls were chipped, counter tops were chipped and splitting, kitchen sink drain was all rusted. Bed linens and shower curtain were wrinkled and almost looked slept in. Carpets in the halls did not look cleaned or vacuumed. Needs updating and spruced up!
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 4.3 star rating with 1,720 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.