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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk girl was very pleasant and accommodating. Bed was comfortable but the room wasn’t the cleanest. Carpet was dirty and room smelled. We were stuck in Chicago after our connecting flight got cancelled so we just needed a place to lay our heads down and shower. Price was reasonable and did the job.
Business response:
Dear Frank, Thank you for taking the time to share your feedback. We’re glad to hear that our front desk team made a positive impression and that you found the bed comfortable, as well as the price reasonable. However, we’re sorry to learn that the cleanliness of your room didn’t meet expectations. Your comments are shared with our housekeeping team for immediate review and improvement. We appreciate your patience and hope that, should your travels bring you back to the city, we’ll have the opportunity to provide a more poli... read more
I stayed for 2 weeks and I was told that I had to pay the first week immediately at check in however I had to pay for the second week at the start of the that week. I asked whether I would be able to get housekeeping services when I started the second week however the male Front Desk agent said no and that I would have to pay extra for it and that housekeeping services are available after 2 week stay, very disappointing. I think the pots and plates and kitchen utensils should already be in the room when you arrive not the gu... read more
Business response:
Dear Angela, Thank you for sharing your detailed feedback. We regret that several aspects of your stay did not meet your expectations. Our suites are designed to cater to guests who are staying for an extended period and seek a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. In addition, kitchenware for your suite is kept at the front desk to maintain cleanliness and is available upon ... read more
Chas was there when he checked in. He was very nice and polite. He called our room about 5 minutes or so after we got to it for a courtesy call to see if the room was okay. I told him about the toilet seat being loose and he sent the maintenance man to fix it right away. The room was very clean and smelled really good.
What set this hotel apart from other hotels is the sincere friendliness of the staff. I am pretty good at figuring out who is a genuine people person and who is just following a script. The staff were uniformly dedicated and friendly. I felt that they had our best interests at heart and wanted to make our stay a pleasant one.
The person at the front desk during our check in was very friendly and helpful. She even remembered my husbands name later in the evening and asked how things were. The cleanliness of the hotel was poor and had a funny smell. Surface wise, doors, baseboards, walls, especially in the bathroom and stairwell were very dirty.
Business response:
Dear Rob, Thank you for your thoughtful feedback. We’re delighted to hear that our front desk team made a positive impression and helped you feel welcome. However, we’re sorry that the cleanliness of the hotel did not meet expectations. The issues you mentioned are not reflective of the standards we strive to maintain. Your comments have been shared with our housekeeping team for immediate attention and improvement. We appreciate your patience and hope you’ll consider giving us another opportunity to provide a more comfortab... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,084 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.