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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean
Business response:
Dear Elizabeth, Thank you for taking the time to tell us about your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Thank you.Sincerely,Hotel Management
The toilet did not flush
Business response:
Dear Toya, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Our maintenance team has been notified and will promptly address the issue to ensure it is resolved for future guests. We appreciate your feedback and hope to welcome you back for a more comfortable stay.Sincerely,Hotel Management
A comfortable stay
Business response:
Dear Catrina, Thank you for choosing to stay with Extended Stay America and for sharing your experience. We're delighted to hear that you had a comfortable stay at our hotel. Providing a cozy and welcoming environment for our guests is our top priority. We look forward to welcoming you back on your next trip!Sincerely, Hotel Management
La atencion al cliente excelente. Lo unico que deben mejor la limpieza la alfombra estaba muy sucia.
Business response:
Dear Hector, Thank you for your feedback and kind words about our customer service. We're glad to hear that you had a positive experience overall. Your comments regarding the cleanliness of the carpet are noted, and we apologize for any inconvenience this may have caused. We will address this issue with our housekeeping team to ensure that all areas of our hotel meet our cleanliness standards. Your satisfaction is important to us, and we appreciate your valuable input. We hope to welcome you back for an even better stay in t... read more
My first day their I woke up to noise 7 am I'm the morning. And the sink fill up with water a don't go down unless you stand there and hold the stopper up. Very frustrating time consuming. My second day I woke up to a roach crawling on the chair next to bed so I get up to try to kill it an it ran back down in chair . Of course I couldn't go back to sleep and he came out the chair again and I killed it. I left it in the room so the cleaner can see it she say we don't have roaches. How would she no people infest rooms all the ... read more
Business response:
Dear Rosa, Thank you for your feedback. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is deeply concerning, and we take cleanliness and maintenance issues very seriously. We will immediately address the noise, plumbing, pest, and bed concerns with our team to ensure corrective action is taken. Please know this does not reflect our standard of service. We value your patronage and regret we fell short of your expectations. Your comments will help us improve, and... read more
Smelly room. It was fine, except the room smelled like cat piss.
Business response:
Dear Jonathon, Thank you for staying with us and reviewing your experience. We are delighted you enjoyed your stay overall. However, please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love fo... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 4.3 star rating with 1,720 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.