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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell
Business response:
Dear Michael, Thank you for your candid review. Although we always intend to provide our guests with a pleasing environment, we genuinely apologize that the fragrance on our property was too strong for you. We noted your feedback, which will be shared with the appropriate individuals. We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
The room smelled like smoke as soon as I walked in. I bought Lysol and sprayed every soft surface including the floor. I can tell the room for the most part was clean, but there were some major misses on making sure it was standard clean. I found a nasty sock between the nightstand and bed. Stains all over the floor. Just kept in mind I wasn’t going to be in the room a lot and used it primarily for sleep and showering. Probably won’t stay here again for a length of time. Maybe 1 night and that’s it.
Business response:
Dear Sara, Thank you for reviewing your time with us. It is nice you were pleased with your time with us. However, please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Our front desk can help you with anything while with us. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please revisit and allow us to serve you with better ... read more
The frontvdesk clerk on 100923 was helpful and professional. Checking in was quick and painless. We were traveling from Oregon and was very tired but he helped 2 weary travelers. Thankyou
Nice staff but not so nice hotel The staff was nice but the room smelt really bad of mildew or mold. My boyfriend and I had to go out and buy air freshener so we could actually sleep since stunk so bad. They dont even have hand soap in the room so we had to buy that also. The floor when first walk into room by the kitchen was dirty didn't look like was swept in days. There was nail polish on the bathroom floor by the toilet and bloody booger on the door frame by the bathroom light switch. The filiter for the heater was caked... read more
Business response:
Dear Guest, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Once again, we apologize for the difficulties you faced and request you to give us another opportunity to provide a better experience on your next stay.Sincere... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,084 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.