Extended Stay America - Chicago - O'Hare - Allstate Arena

Business response:

Dear Itzel, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management 

Business response:

Dear David, We are happy you chose Extended Stay America for your recent visit to Chicago. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management 

Business response:

Dear Juan, Thank you for choosing Extended Stay America and for sharing such delightful comments about our immaculate accommodations and impeccable service. Our team strives to ensure our guests with the highest levels of comfort, and we are thrilled we exceeded your expectations. It was our pleasure having you as our guest, and we hope to welcome you again in the near future.Sincerely,Hotel Management 

Business response:

Dear Spencer, Thank you for selecting us. Although you had a pleasant stay, but we're sorry for the front desk team's unattentive behavior during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Please give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Jorge, Thank you for staying with us. We are glad you loved our location. However, we express our regret for any inconvenience that may have been caused by the unavailability of transportation to the airport. We'd be honored to have you stay with us again in the future, where you can experience the other improvements we've made based on guest feedback. Your comfort and satisfaction remain our top priorities. Thank you once again for choosing us.Sincerely,Hotel Management