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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No public bathroom Heavy burn grease inside oven dusty unit no public bathroom so if u get there lil early ull have no where to go to the restroom while waiting on the unit to be teady to check in
Business response:
Ali, thank you for taking the time to evaluate our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Una muy buena opción para éste hitel
Business response:
Jorge, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Close to Allstate Arena This is a nice hotel for spending the night after a concert within walking distance, at the Allstate Arena. The front desk person wasn’t very welcoming and the lobby area was pretty dusty. However our room was very nice and comfortable. The kitchen was very convenient. Good price for the location.
Business response:
Alessandra, thank you for sharing your experience at our hotel. We are glad you had a pleasant stay overall and that our location worked well for you. However, we regret not meeting your expectations and apologize for the service issues you encountered. We will review this with our team and take steps to ensure we are more consistent in our service delivery. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Friendly stuff and management !!!
Business response:
Andrei, thank you for the wonderful review of the Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable! Thank you again for allowing us to be of service and we hope to have the pleasure of doing so again soon. Sincerely, Hotel Management
Good
Business response:
Moises, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,775 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.