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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So quiet, came for a good night's sleep and that's what I got.
Clean and quiet
Business response:
Thank you for being our guest and for your kind review. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our associate's dedicated service. We look forward to your next visit to Extended Stay America. Sincerely, Hotel Management
Please stop allowing dogs into the hotel. The room was fine, clean, and the bed comfortable. However here are the gripes: 1) There was nobody at the front desk when I checked out at 7am in the morning; I ended-up just leaving my key on the desk. 2) The breakfast was horrible: there was a basket of muffins that tasted like they had been soaked in preservatives and some dried up granola bars and nothing else. No milk, no toast, no juice, no yogurt, no fruit...nothing! 3) Please stop allowing people to bring their pets into the... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
It was alright for the night Location was great for a concert at the Allstate Arena, but parking was limited due to other parking in the lot that were not staying at the hotel. Breakfast was nothing great, muffins and granola bars. Also, there are no ice machines near or that we could find, and vending machines are very hidden
Business response:
Emily, thank you for being our guest. We are glad to read you had an overall pleasant visit and that our location was perfect for your needs. However, we are sorry for the disappointment you had with our amenities and regret the inconvenience it caused. We have discussed this with our team to determine what we can do to make improvements. We truly appreciate your feedback and hope that you will consider returning to stay with us on your next visit to the area. Sincerely, Hotel Management
It did what was needed thought I was at the place just down the road, but I made a mistake. I guess it was adequate, but I didn't like the look and feel of the place
Business response:
Mike, thank you for staying with us and leaving your review. While we are glad to see your rating and know you had an overall satisfactory stay, we regret any inconvenience you may have had and that we did not meet all of your expectations. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,775 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.