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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent hotel. Very friendly staff. Rooms where excellent and a short ride to downtown Chicago..
Business response:
Regina, thank you for choosing to stay with us at Extended Stay America. We're thrilled to know you were impressed with the service provided by our associates and that you loved your well-appointed room. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Relaxing after long trip Good price for the room!! Close to stores and restaurants ! Next to Allstate arena!!
Business response:
Raul, thank you for the wonderful review of Extended Stay America. We're thrilled to know you found us to be at a fair price and that our location close to several stores, restaurants, and the Allstate arena worked well for you. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Chicago trip Clean, inexpensive, comfortable, easy to get to from freeway
Business response:
Scott, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is lovely to read you not only enjoyed our comfortable accommodations and convenient location, but you found us to be a great value.It was a pleasure having you stay with us, and we hope you will choose us again. Sincerely, Hotel Management
Possible trashy people living there The hotel was ok. The problem was the other people staying there. Not the one nighters like me, but the people that LIVE there. The ones I met were not the highest class of people. I got the impression that one guy wanted to sell me drugs and/or wanted me to sleep with his girlfriend. I hurried out of there and they were already out in the parking lot. Luckily they didn’t know what vehicle I was driving. Nothing was asked of me, that’s just the impression I got from the stories he was tell... read more
Business response:
Thank you for being our guest. It was disappointing to know you felt unsafe here and are sorry for that. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintain a pleasant environment. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future.... read more
Good: Location, free parking and free WiFi. Property appeared clean at first. Bad: When we opened up the sofa couch, there were no sheets or blanket. The mattress was stained. We did not want to sleep on it. Requested a blanket from the check-in desk. There was a guy who hung out in the lobby that we noticed when we walked in/out of the hotel on several occasions. On one occasion, he was outside smoking with a staff member. This made us feel creepy.
Business response:
Kim, it was a pleasure to have you as our guest. We are glad to read you had an overall pleasant visit and liked our well-kept property. However, please accept our apologies for issues with our staff. Your valuable comments will be shared with our team to prevent future mistakes. We hope you will stay with us again so we can provide the service you deserve. Sincerely, Hotel Management
Le petit déjeuner est limité à un muffin emballé et nous avons attendu 10 mn pour que le café soit mis à disposition. Personne à la réception pour notre départ à 10 AM.
Business response:
We appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,775 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.