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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was placed in the wrong room. I booked a deluxe non smoking room with a pull out bed. When I arrived they placed me in a smoking room with one bed. Also the entire floor reeked of marijuana. I told the management I wasn’t going to stay in a smoking room and I wanted what I paid for months in advance. They told me the rooms were sold out and I would have to take it up with Expedia. I told them I did not use Expedia but Home Away. Eventually they moved me to a room that was the same as my reservation even though they told me t... read more
The property was more of a apartment building than a hotel. The area was shady as well. Homeless person across the street from the parking lot. Would not stay again. The kid that checked us in was extremely friendly.
Business response:
Thank you for being our guest. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the inconvenience you had while you were here. Please be assured that we have discussed your feedback with the appropriate team to make sure such incidents can be prevented from occurring again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
I like the kitchen and they help me with dishes. I dont like that there isnt many chanels for see
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked your fully-equipped kitchenette and were impressed by the service provided by our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
The room was big; however they never came to clean the room in the entire three night stay.
Business response:
Thank you for choosing to stay with us. We're glad to know you liked your spacious room, but we're sorry for the inconvenience you had due to our housekeeping policy. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Clean, 8-minute walk rob Allstate Arena. Wasn’t expecting a suite with a kitchen and living room, but perhaps all rooms are that since it’s Extended Stay? No complaints. Clean and close to Allstate Arena. 8-minute wall in fact.
Business response:
Angela, thank you for the wonderful review of Extended Stay America. We loved knowing you were amazed by your well-appointed room and that our location close to Allstate Arena worked well for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Loved having a full size fridge to use and also the option to have a pull out to sleep on, but the pull out was dirty and not very comfortable. Also the blankets weren’t very thick and we asked for extra pillows but were never given them. We also asked to have the pull out mattress cleaned (it was dirty underneath it needed to be vacuumed) but that was never done either.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you liked your well-equipped room, but we're sorry for the service issues you encountered while you were here. We have discussed your feedback with the concerned team to be more diligent with our efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Chicago Trip The changes in amenities between my booking and the stay made me want to change bookings. (airport shuttle, food)
Business response:
Jeff, thank you for choosing us and for reviewing your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please be assured we will take a look at our procedures and fine-tune where necessary to serve you in the future better. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Good hotel for overnight stays
Business response:
Tyson, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,775 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.