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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Possible trashy people living there The hotel was ok. The problem was the other people staying there. Not the one nighters like me, but the people that LIVE there. The ones I met were not the highest class of people. I got the impression that one guy wanted to sell me drugs and/or wanted me to sleep with his girlfriend. I hurried out of there and they were already out in the parking lot. Luckily they didn’t know what vehicle I was driving. Nothing was asked of me, that’s just the impression I got from the stories he was tell... read more
Business response:
Thank you for being our guest. It was disappointing to know you felt unsafe here and are sorry for that. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintain a pleasant environment. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future.... read more
Good: Location, free parking and free WiFi. Property appeared clean at first. Bad: When we opened up the sofa couch, there were no sheets or blanket. The mattress was stained. We did not want to sleep on it. Requested a blanket from the check-in desk. There was a guy who hung out in the lobby that we noticed when we walked in/out of the hotel on several occasions. On one occasion, he was outside smoking with a staff member. This made us feel creepy.
Business response:
Kim, it was a pleasure to have you as our guest. We are glad to read you had an overall pleasant visit and liked our well-kept property. However, please accept our apologies for issues with our staff. Your valuable comments will be shared with our team to prevent future mistakes. We hope you will stay with us again so we can provide the service you deserve. Sincerely, Hotel Management
Le petit déjeuner est limité à un muffin emballé et nous avons attendu 10 mn pour que le café soit mis à disposition. Personne à la réception pour notre départ à 10 AM.
Business response:
We appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very nice hotel, area close to restaurants, shopping and entertainment. My only complaint, was I never saw any cleaning personnel, and my towels were never changed.
Business response:
Nelson, thank you for the review of Extended Stay America. We are glad to know you liked our well-maintained room and that our convenient location was perfect for your needs. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests. We hope you visit us again soon. Sincerely, Hotel Management
We stayed there for a concert we'd attended at Allstate Arena. We were all girls so we felt insecure since a lot of truck drivers were staying on that hotel. When we got there at night they were all drinking and smoking by the entrance.
Business response:
Edean, thank you for being our guest. It was disappointing to know you felt unsafe here and are sorry for that. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintain a good environment. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I was not impressed with our stay at this facility. I am the type of person that goes with the flow and can adapt to changes. For as much as I paid to stay at this facility, for about four nights, I would have expected a better experience. The staff was friendly and attentive. The facilities however could really use some renovations. We chose a non-smoking room, but when we arrived it was as if the cleaning staff tried to spray and open windows to air out the previous attendants decision to smoke. These rooms are equipped wi... read more
Business response:
Vince, thank you for taking the time to review your stay. We are glad you liked our convenient location. However, we are sorry for the issues in your room. A clean, fresh suite is our top priority, and we will work to ensure that this does not happen again. We are also sorry our breakfast offerings did not meet your expectations. We value your feedback and hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you this way. Sincerely, Hotel Management
I like this place. Service Excelent . Five Stars⭐⭐⭐⭐⭐
Business response:
Thank you for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Thank you again for posting and sharing your feedback. Come back soon - we appreciate your business. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,888 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.