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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
N/A
Expedia booked me in a room they did not have, and the room was lesser. Emily took care of it. The floor was very sticky, and the toilet stopped up. They brought up a plunger, but did nothing. I had to plunge myself. Emily was amazing. Thank you so much for your help. I hope the next time I stay, it is better. Nice location.
Business response:
Dear Guest, Thank you for being our guest and for leaving your thoughts. While we are pleased to know that Emily was able to assist you with the reservation error, we’re sorry for any inconvenience this caused. Furthermore, we regret that the accommodations fell short of expectations and that you encountered housekeeping and maintenance concerns during your visit. Your feedback is valuable and will be shared with the appropriate teams as we focus on improving the guest experience. We hope to welcome you back in the future an... read more
Cool
Business response:
Dear Guest, Thank you for choosing our hotel and reviewing your experience. We are pleased you enjoyed your stay for the most part, and we hope everything went well during your time here. We always want our guests to leave completely satisfied and hope you will consider revisiting us for the flawless stay you deserve.Sincerely,Hotel Management
They literally hab, no breakfast. The only thing they have is copy and blueberry muffins. They have nothing, no juice, no eggs, no sausage, they've got nothing. This is not how you treat a customer
Business response:
Dear Guest, Thank you for choosing us and sharing your insights. We’re sorry to learn that your experience with our complimentary breakfast did not meet your expectations. Our intention is to provide a convenient grab-and-go option, though we understand preferences can vary. Your comments are important to us and will be shared with our brand leaders as we are always seeking ways to enhance guest satisfaction. We appreciate your perspective and hope to welcome you back soon for a more fulfilling visit.Sincerely,Hotel Manageme... read more
Ne devrait pas afficher «déjeuner compris», car il n’y a que café et muffins. Décevant à ce niveau. La chambre était bien.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad the room met your expectations, but we regret you found our complimentary grab-and-go breakfast lacking. While our breakfast is aimed at providing convenience for our guests, we understand your preference and regret that you felt it was misleading. It is never our intention for our guests to feel this way, and we appreciate you bringing this to our attention. Your feedback is valued, and we will share it with our brand leaders as we continually seek ways to improve.... read more
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 4.3 star rating with 823 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.