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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location is super clean and the staff was AMAZING. The front desk had this super helpful and smiley staff, her name was Megan, she was so great to deal with all our questions. I had some business in Lockport, IL and the girlfriend stayed back with our pup. It was too hot too be bringing our 8 year old lab everywhere so Megan was able to let us late checkout. Our stay was super relaxed and easy.
I stayed 2 nights the room was clean, the clerk was thoughtful and I had no issues. I checked out and then ended up staying unexpectedly due to a flight cancellation. The second room was dirty- hair on the sheets, hair in the sink and shower. Trash on the bathroom shelf (under the sink) and the clerk was a grumpy old lady, she was cross with a guest (who was trying to exchange pool towels) and she was complaining to me about that guest after they left the room. She accommodated my needs but was not friendly.
Everything was good. Just didn't like housekeeping knocking on my door 20 minutes before check out, asking if I'm checking out...
Business response:
Dear Spencer, Thank you for sharing your experience with us. We're pleased to know that you had an overall pleasant stay. We understand that moments of quiet before departure are important, and we regret any disruption you experienced as your visit came to an end. Your feedback is appreciated and will be shared with the appropriate team to help enhance guest comfort moving forward. We look forward to welcoming you back and providing you with an even better stay in the future. Sincerely, Hotel Management
Everything was amazing with one exception. Our room’s shower had a water saver shower head. It was not practical! Took forever to shampoo my hair. More water would have been appreciated. We only had a trickle.
Friendly staff.
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts. We're truly pleased to hear that the team made a positive impression during your stay. Creating a welcoming environment is important to us, and it’s always rewarding to know that it comes through in the guest experience. Your feedback is appreciated, and we look forward to the opportunity to have you with us again in the future. Sincerely, Hotel Management
Nice stay. Bed was a little uncomfortable but other than that it was a nice stay.
Business response:
Dear Guest, Thank you for staying with us at Extended Stay America! We’re pleased to know you had a pleasant visit overall. We appreciate your feedback regarding the bed, as we continually strive to improve our guests’ comfort. Your insights are valuable to us, and we hope your next stay will be even more comfortable. We look forward to welcoming you back soon! Sincerely, Hotel Management
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Expedia booked me in a room they did not have, and the room was lesser. Emily took care of it. The floor was very sticky, and the toilet stopped up. They brought up a plunger, but did nothing. I had to plunge myself. Emily was amazing. Thank you so much for your help. I hope the next time I stay, it is better. Nice location.
Business response:
Dear Guest, Thank you for being our guest and for leaving your thoughts. While we are pleased to know that Emily was able to assist you with the reservation error, we’re sorry for any inconvenience this caused. Furthermore, we regret that the accommodations fell short of expectations and that you encountered housekeeping and maintenance concerns during your visit. Your feedback is valuable and will be shared with the appropriate teams as we focus on improving the guest experience. We hope to welcome you back in the future an... read more
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 4.3 star rating with 837 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.