This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was amazing with one exception. Our room’s shower had a water saver shower head. It was not practical! Took forever to shampoo my hair. More water would have been appreciated. We only had a trickle.
Friendly staff.
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts. We're truly pleased to hear that the team made a positive impression during your stay. Creating a welcoming environment is important to us, and it’s always rewarding to know that it comes through in the guest experience. Your feedback is appreciated, and we look forward to the opportunity to have you with us again in the future. Sincerely, Hotel Management
Nice stay. Bed was a little uncomfortable but other than that it was a nice stay.
Business response:
Dear Guest, Thank you for staying with us at Extended Stay America! We’re pleased to know you had a pleasant visit overall. We appreciate your feedback regarding the bed, as we continually strive to improve our guests’ comfort. Your insights are valuable to us, and we hope your next stay will be even more comfortable. We look forward to welcoming you back soon! Sincerely, Hotel Management
N/A
Expedia booked me in a room they did not have, and the room was lesser. Emily took care of it. The floor was very sticky, and the toilet stopped up. They brought up a plunger, but did nothing. I had to plunge myself. Emily was amazing. Thank you so much for your help. I hope the next time I stay, it is better. Nice location.
Business response:
Dear Guest, Thank you for being our guest and for leaving your thoughts. While we are pleased to know that Emily was able to assist you with the reservation error, we’re sorry for any inconvenience this caused. Furthermore, we regret that the accommodations fell short of expectations and that you encountered housekeeping and maintenance concerns during your visit. Your feedback is valuable and will be shared with the appropriate teams as we focus on improving the guest experience. We hope to welcome you back in the future an... read more
Cool
Business response:
Dear Guest, Thank you for choosing our hotel and reviewing your experience. We are pleased you enjoyed your stay for the most part, and we hope everything went well during your time here. We always want our guests to leave completely satisfied and hope you will consider revisiting us for the flawless stay you deserve.Sincerely,Hotel Management
They literally hab, no breakfast. The only thing they have is copy and blueberry muffins. They have nothing, no juice, no eggs, no sausage, they've got nothing. This is not how you treat a customer
Business response:
Dear Guest, Thank you for choosing us and sharing your insights. We’re sorry to learn that your experience with our complimentary breakfast did not meet your expectations. Our intention is to provide a convenient grab-and-go option, though we understand preferences can vary. Your comments are important to us and will be shared with our brand leaders as we are always seeking ways to enhance guest satisfaction. We appreciate your perspective and hope to welcome you back soon for a more fulfilling visit.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,322 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.