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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cool
Business response:
Dear Guest, Thank you for choosing our hotel and reviewing your experience. We are pleased you enjoyed your stay for the most part, and we hope everything went well during your time here. We always want our guests to leave completely satisfied and hope you will consider revisiting us for the flawless stay you deserve.Sincerely,Hotel Management
They literally hab, no breakfast. The only thing they have is copy and blueberry muffins. They have nothing, no juice, no eggs, no sausage, they've got nothing. This is not how you treat a customer
Business response:
Dear Guest, Thank you for choosing us and sharing your insights. We’re sorry to learn that your experience with our complimentary breakfast did not meet your expectations. Our intention is to provide a convenient grab-and-go option, though we understand preferences can vary. Your comments are important to us and will be shared with our brand leaders as we are always seeking ways to enhance guest satisfaction. We appreciate your perspective and hope to welcome you back soon for a more fulfilling visit.Sincerely,Hotel Manageme... read more
Ne devrait pas afficher «déjeuner compris», car il n’y a que café et muffins. Décevant à ce niveau. La chambre était bien.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad the room met your expectations, but we regret you found our complimentary grab-and-go breakfast lacking. While our breakfast is aimed at providing convenience for our guests, we understand your preference and regret that you felt it was misleading. It is never our intention for our guests to feel this way, and we appreciate you bringing this to our attention. Your feedback is valued, and we will share it with our brand leaders as we continually seek ways to improve.... read more
Great friendly staff, glad to have the freedom to bring my dog!
The clerk who helped check us in was very nice. The clerk who checked us out was also very nice. The hotel is old and you can clearly tell they let the “wrong” types of people stay for extended periods. A shame because you can tell it was a nice hotel at one time. Maybe a greedy owner who pockets money instead of investing it back.
Business response:
Dear William, We are grateful for your feedback. It is a pleasure to see that our staff provided you with friendly service during check-in and check-out. Guest comfort and convenience are of utmost importance to us. However, we regret that the overall condition of our property did not meet your expectations. We continuously strive to maintain and improve our accommodations, and your comments serve as a valuable reminder of areas we can focus on. Thank you for sharing your thoughts; we hope to have the opportunity to provide ... read more
My stay there was ok for one night stay. I could have been more comfortabl etc. The staff needs to clean their rooms bathrooms out better.
Business response:
Dear Tiana, Thank you for sharing your feedback. We regret that your stay was not as comfortable as it should have been and apologize for any oversights regarding cleanliness. Providing a well-maintained and welcoming environment is a priority, and we take your concerns seriously. Your comments will be shared with our team to ensure that housekeeping service always aligns with our standards. We appreciate your input and hope to have the opportunity to provide you with a more comfortable and satisfying experience in the futur... read more
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 4.3 star rating with 838 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.