Extended Stay America - Chicago - Romeoville - Bollingbrook

Business response:

Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Chris, thank you for being our guest and for sparing some time to share your review. It was a pleasure to read you were impressed with our immaculate property and the service provided by our courteous associates. Your five-star rating is appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Jasmine, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Maria, thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Janet, thank you for reviewing your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are happy to know you liked our front desk staff and that we were able to compensate you with a complimentary night. However, we are sorry for the issue you had with the television. We have alerted our maintenance team about it, and they are fixing it immediately. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We hope to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Mana... read more

Business response:

Jessica, thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Kimberly, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your kind words Sandra! We hope you come and stay with us again!