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Extended Stay America - Chicago - Schaumburg - I-90
- Hotels
- Schaumburg, IL
About this business
Location details
2000 N. Roselle Rd., Schaumburg, IL, 60195, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay!
Business response:
Dear Guest, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the area! It's so nice to hear how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. It is a pleasure hosting your visit, and we look forward to your return! Sincerely, Hotel Management
Kind of dirty. Smelled like mildew. Bed and pillows were awful. Weird flashing lights in ceiling. 2nd night lady was barely at desk. Had to call to get her to come to desk to help. People were smoking at front door. Had to walk through smoke.
Business response:
Dear Guest, We sincerely apologize for the experience you described. A clean, comfortable room and attentive service are fundamental to us, and we regret that your stay was impacted by cleanliness concerns and maintenance issues. We also apologize for the inconvenience you faced with staffing at the front desk and the smoke near the entrance. Your feedback has been shared with our concerned teams so that corrective action can be taken immediately. Thank you for bringing these matters to our attention. We will work to ensure ... read more
Comfy bed, quiet, friendly staff.
Staff was nice. Room was clean. Just in my room the mattress had a liner on it which every time I moved it made noises. Most Extended Stay all ready have the basics in the room. Dishes, pans, dish soap . But this one didn't have nothing. You had to request it to be brought to the room and that's if they had it available
Business response:
Thank you for staying with us and for sharing your feedback. We’re glad to hear our staff made a positive impression and that your room was clean. We apologize for the inconvenience with the mattress liner and for the lack of in-room kitchen items. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a smoother, more comfortable stay in the future.
The staff is nice
Business response:
Thank you for your kind words regarding our staff! We will certainly pass that along, and we hope to see you again soon!
The staff was awesome
Business response:
Dear Denzel, thank you for the perfect 10/10 rating! We’re so happy to hear our staff made your stay an awesome one. We truly appreciate your feedback and look forward to welcoming you back again soon! Sincerely, Hotel Management
Nice friendly staff
Business response:
Dear Valued Guest, thank you for the perfect 10/10 rating! We’re thrilled to hear you enjoyed the friendly service from our staff. We truly appreciate your kind words and look forward to welcoming you back soon! Sincerely, Hotel Management
Great rates very clean great people at the front desk.
Business response:
Dear Guest, Thank you for the wonderful feedback! We are thrilled to hear you enjoyed our clean accommodations and found the price fair. We also appreciate your compliments for our friendly front desk team. Your satisfaction means a lot to us, and we look forward to welcoming you back soon to Extended Stay America. Sincerely, Hotel Management
My first time staying there light bulb for the refrigerator was not working I reported to front desk they never replaced it 2nd time freezer was leaking water into the refrigerator ruined my food 3rd time hair dryer not working
Business response:
Dear Guest, We sincerely apologize for the repeated maintenance issues you experienced during your stay. A properly functioning room with working amenities is essential, and we regret that the concerns were not addressed promptly. We understand how frustrating it must have been to deal with these inconveniences, especially when your food was affected. Your feedback has been shared with our maintenance and front desk teams to ensure that repairs are completed quickly and that guest concerns are followed up on without delay. T... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - I-90
How is Extended Stay America - Chicago - Schaumburg - I-90 rated?
Extended Stay America - Chicago - Schaumburg - I-90 has a 3 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - I-90 open?
Extended Stay America - Chicago - Schaumburg - I-90 is open now. It will close tomorrow at 12:00 a.m.