This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - I-90
- Hotels
- Schaumburg, IL
About this business
Location details
2000 N. Roselle Rd., Schaumburg, IL, 60195, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Although the building is old, it is good.
Average experience, nothing great nothing terrible. Front desk can be a bit slow to getting up there to you, but overall was fine.
Business response:
Dear Madelyn, Thank you for your candid feedback. We’re pleased your stay was generally satisfactory and grateful for your insight into areas needing refinement. Promptness and attentiveness at reception are essential to creating a welcoming atmosphere, and your remarks will help us improve. We continually strive to elevate the guest experience, and your input plays a vital role in that effort. We hope to have another opportunity to host you and demonstrate our commitment to delivering a seamless stay. Sincerely, Hotel Manag... read more
My stay went smoothly. There was fortunately not much noise and it was very quiet. Also, I was on the third floor. I am glad that they provide breakfast options but the issue is there are not very many breakfast options and the problem is that there’s no place to sit for breakfast in any area. Another problem is that the hallway smells like chemicals or something but it’s not unhygienic. They need to do a better job at renovation. It is good for the price, but if I would have to come again, I would not.
Business response:
Dear Shivani, Thank you for taking the time to share your thoughts. We are glad to hear your stay was peaceful, though we understand some elements fell short of your expectations. Your feedback regarding the morning offerings, lack of seating, and overall condition of the property is appreciated and will be reviewed internally. While the space is maintained with care, we recognize the importance of comfort and presentation. Guest input like yours helps us better serve future travelers, and we hope you might consider giving u... read more
Business response:
Dear Sarah, thank you so much for the review! We're thrilled to know you had a nice stay with us. Providing a comfortable, welcoming experience is what we aim for, and it’s always wonderful to hear when we’ve succeeded. We truly appreciate you choosing us and look forward to having you back again soon! Sincerely, Hotel Management
Nice & clean . Great muffins in the Morning
Business response:
Dear NaJah, thank you for the perfect score! We're so glad you enjoyed your stay and appreciated the cleanliness—and those muffins are a guest favorite! We hope to welcome you back soon for another great visit. Sincerely, Hotel Management
Fridge could not be open.
Business response:
Dear Mitesh, We’re sorry to learn that one of the in-room amenities wasn’t working as it should. We understand how inconvenient that must have been, especially when you’re expecting everything to be in good working order during your visit. This has been brought to our team’s attention so we can resolve the issue and ensure that other guests aren’t affected. Your feedback helps us improve, and we genuinely appreciate the opportunity to have you with us. We hope to have the chance to welcome you back so we can provide you with... read more
It was a suite with small kitchen , but things were just working fine
Business response:
Dear Paul, Thank you for your feedback. We’re pleased to know the suite offered the essentials for your stay, though we understand there may have been areas that could have delivered a smoother experience. Guest impressions are important to us as we aim to refine the comfort and convenience we provide. Your input has been shared with our team for review. We hope to welcome you again and offer an even more seamless visit next time. Sincerely, Hotel Management
The property smelt like cigarettes. The outside door was always propped open because the key card reader did not work. The walls in the room are yellowing and dirty.
Business response:
Dear Stephanie, Thank you for taking the time to share your experience. We’re sorry to hear that your stay fell short of expectations and that the condition of the property and security concerns made you uncomfortable. We appreciate you bringing these issues to our attention, as guest feedback is important in helping us improve. We hope you will consider giving us another opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
Business response:
Dear Allan, thank you so much for the review! We're thrilled to know you had a nice stay with us. Providing a comfortable, welcoming experience is what we aim for, and it’s always wonderful to hear when we’ve succeeded. We truly appreciate you choosing us and look forward to having you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - I-90
How is Extended Stay America - Chicago - Schaumburg - I-90 rated?
Extended Stay America - Chicago - Schaumburg - I-90 has a 3 star rating with 2,266 reviews.
When is Extended Stay America - Chicago - Schaumburg - I-90 open?
Extended Stay America - Chicago - Schaumburg - I-90 is open now. It will close tomorrow at 12:00 a.m.